One AI instead of many fragmented solutions
AI is becoming increasingly holistic. That is why DialogShift has a clear vision: one AI platform instead of five fragmented solutions. DialogShift’s all-in-one hospitality AI is a central hub for all your guest communication. It covers chat, phone, email, and WhatsApp, and can also handle bookings. The apaleo integration is the foundation for this. It provides all channels with the same live data from your PMS. Your guest receives the same answer, the same price, and the same availability everywhere.
From conversation to paid booking, in every format
Once the connection is established (which every hotel can activate itself), guests can book with the Booking Agent via chat and phone, at any time of day or night and in any language. The Booking Agent communicates live availability and prices directly from apaleo. It asks for travel dates and occupancy, and displays available room types directly in the chat as an image carousel, including the best price. On the phone, up to three available room categories are mentioned. Guests can complete their booking directly in both the chat and on the phone.
The booking lands immediately in apaleo. If the rate does not require prepayment, the booking is confirmed instantly. For rates with credit card guarantees or prepayment, a secure apaleo/Adyen payment link handles the rest. In the chat, the guest receives the link directly; on the phone, it is sent to their mobile via SMS or WhatsApp. DialogShift never stores card data at any time. If payment is not received, the booking is automatically cancelled after 75 minutes.
For hoteliers, this means direct bookings around the clock, without the team investing a single minute. Every inquiry that used to be lost in the hold queue can now become a paid booking.
You decide what can be booked
You determine which rate plans the Booking Agent is allowed to offer. You can enable bookable rates directly in DialogShift. You also decide on the room images. For each bookable category, you upload a clear landscape-format main image that makes the selection understandable for the guest in the chat carousel (and boosts conversion!). With the Availability Analyzer, you can check for yourself before going live that everything is being offered correctly by the Booking Agent. You have full transparency and flexibility and do not need to contact support when something changes.
Journey Messaging contacts your guests and the AI responds
The same apaleo connection is also the foundation for Journey Messaging. Events in apaleo can trigger automatic message flows to guests (via email, SMS, or WhatsApp) through DialogShift Journey Messaging. For example, once a guest has made a booking, they immediately receive the booking confirmation via WhatsApp. You can also send pre-stay messages including a check-in link, room upgrade offers, or a reminder that they can book breakfast.
This allows your hotel to automatically send booking confirmations, anticipation-building messages before arrival, or feedback requests after the stay, for example via WhatsApp. The crucial difference to classic mailing tools is that communication is not a one-way street. If the guest replies to a message, the chatbot takes over the conversation in WhatsApp, and the Email AI does so in email—instantly and in their language.
An integration with Make.com further expands the possibilities for perfectly tailored journey messages for your guests. Here you can find out how hotels use DialogShift's Journey Messaging.
Why this makes the difference for your hotel
Individually, each of these functions is useful. Together, they create something that no patchwork of individual tools can achieve. An AI that knows and accompanies your guest throughout their entire journey. It answers the first question on the website, completes the booking, processes the payment, checks in before arrival, and continues to answer every follow-up question. All based on live data from apaleo, all via a central AI database, a central configuration, and a central knowledge base.
How your hotel goes live
Connect apaleo in the DialogShift app via Connect, assign your property, and select apaleo as the booking engine for the agent. Then, define the channel, rate plans, and room images. Use the Availability Analyzer to check every guest language completely before going live, with room names, descriptions, images, and availability at a glance. Once everything is correct, let DialogShift know, and your AI goes live for chat and phone.
Curious to see what this looks like for your hotel?
In a brief conversation, we will show you what the apaleo integration means for your direct bookings and guest communication.
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