Key takeaways
- The DialogShift Booking Agent completes bookings via chat and phone directly in apaleo, using live availability and prices from the PMS.
- For rates with credit card guarantee or prepayment, the guest receives a secure apaleo/Adyen payment link, and DialogShift never stores card data.
- If payment is not received, the booking is automatically cancelled after 75 minutes.
- Events in apaleo trigger automatic messages via email, SMS or WhatsApp through Journey Messaging.
- With the Availability Analyzer, you check every guest language yourself before going live.
Why one AI instead of many fragmented solutions?
AI is becoming increasingly holistic. That is why DialogShift has a clear vision: one AI platform instead of five fragmented solutions. DialogShift’s all-in-one hospitality AI is a central hub for all your guest communication. It covers chat, phone, email, and WhatsApp, and can also handle bookings. The apaleo integration is the foundation for this. It provides all channels with the same live data from your PMS. Your guest receives the same answer, the same price, and the same availability everywhere.
How does a conversation become a paid booking in apaleo?
Once the connection is established (which every hotel can activate itself), guests can book with the Booking Agent via chat and phone, at any time of day or night and in any language. The Booking Agent communicates live availability and prices directly from apaleo. It asks for travel dates and occupancy, and displays available room types directly in the chat as an image carousel, including the best price. On the phone, up to three available room categories are mentioned. Guests can complete their booking directly in both the chat and on the phone.
The booking lands immediately in apaleo. If the rate does not require prepayment, the booking is confirmed instantly. For rates with credit card guarantees or prepayment, a secure apaleo/Adyen payment link handles the rest. In the chat, the guest receives the link directly; on the phone, it is sent to their mobile via SMS or WhatsApp. DialogShift never stores card data at any time. If payment is not received, the booking is automatically cancelled after 75 minutes.
For hoteliers, this means direct bookings around the clock, without the team investing a single minute. Every inquiry that used to be lost in the hold queue can now become a paid booking.
Who decides what can be booked?
You determine which rate plans the Booking Agent is allowed to offer. You can enable bookable rates directly in DialogShift. You also decide on the room images. For each bookable category, you upload a clear landscape-format main image that makes the selection understandable for the guest in the chat carousel (and boosts conversion!). With the Availability Analyzer, you can check for yourself before going live that everything is being offered correctly by the Booking Agent. You have full transparency and flexibility and do not need to contact support when something changes.
How does Journey Messaging work with apaleo?
The same apaleo connection is also the foundation for Journey Messaging. Events in apaleo can trigger automatic message flows to guests (via email, SMS, or WhatsApp) through DialogShift Journey Messaging. For example, once a guest has made a booking, they immediately receive the booking confirmation via WhatsApp. You can also send pre-stay messages including a check-in link, room upgrade offers, or a reminder that they can book breakfast.
This allows your hotel to automatically send booking confirmations, anticipation-building messages before arrival, or feedback requests after the stay, for example via WhatsApp. The crucial difference to classic mailing tools is that communication is not a one-way street. If the guest replies to a message, the chatbot takes over the conversation in WhatsApp, and the Email AI does so in email, instantly and in their language.
An integration with Make.com further expands the possibilities for perfectly tailored journey messages for your guests. On the blog, you can find out how hotels use DialogShift's Journey Messaging.
Why does this make the difference for your hotel?
Individually, each of these functions is useful. Together, they create something that no patchwork of individual tools can achieve. An AI that knows and accompanies your guest throughout their entire journey. It answers the first question on the website, completes the booking, processes the payment, gets in touch before arrival, and continues to answer every follow-up question. All based on live data from apaleo, all via a central AI database, a central configuration, and a central knowledge base.
How does your hotel go live with apaleo?
Connect apaleo in the DialogShift app via Connect, assign your property, and select apaleo as the booking engine for the agent. Then, define the channel, rate plans, and room images. Use the Availability Analyzer to check every guest language completely before going live, with room names, descriptions, images, and availability at a glance. Once everything is correct, let DialogShift know, and your AI goes live for chat and phone.
Frequently asked questions
Does every booking via the Booking Agent require prepayment?
No. If the rate does not require prepayment, the booking is confirmed instantly in apaleo. For rates with credit card guarantee or prepayment, the guest receives a secure apaleo/Adyen payment link, directly in the chat or via SMS or WhatsApp on the phone.
Does DialogShift store card data?
No, DialogShift never stores card data. If payment is not received, the booking is automatically cancelled after 75 minutes.
How does the Booking Agent present rooms?
In the chat, available room types appear as an image carousel including the best price. On the phone, the agent mentions up to three available room categories.
Which channels does Journey Messaging use?
Events in apaleo trigger messages via email, SMS or WhatsApp. If the guest replies, the chatbot takes over in WhatsApp and the Email AI in email.
How do I check everything before going live?
With the Availability Analyzer, you check every guest language completely, with room name, description, image and availability. Once everything is correct, you let DialogShift know and the AI goes live for chat and phone.
Curious to see what this looks like for your hotel?
In a brief conversation, we will show you what the apaleo integration means for your direct bookings and guest communication.
