One AI instead of many fragmented solutions
Most hotels are familiar with this problem: the chatbot on the website knows nothing about the phone, the booking tool is disconnected from the WhatsApp channel, and the digital guest directory is yet another separate system. DialogShift takes a different approach. The all-in-one Hospitality AI from DialogShift is a central AI for your entire guest communication. It covers chat, phone, email, and WhatsApp—and now, bookings as well. The MEWS integration is the foundation for this, supplying all channels with the same live data from your PMS. Your guest receives the same answer, the same price, and the same availability everywhere.
Real-time availability, not on request
Hotels using MEWS as their PMS connect DialogShift directly via the MEWS Marketplace. Setup is typically completed within 12 to 48 hours. Once connected, the Booking Agent pulls availability, room categories, and prices directly from MEWS, using this up-to-the-minute data in both the Chat AI and Phone AI.
A guest asks for a double room for the weekend at midnight and receives an answer that exactly matches what is currently available for sale in MEWS. No outdated price lists, no need to check with the front desk, and no lost guest who ends up booking via Booking.com instead.
From conversation to paid booking, in every variation
The Booking Agent doesn't just answer questions; it completes the booking directly in MEWS, including payment processing, via chat and phone. It supports all booking variations used by your hotel. If the guest pays at check-in, the booking is confirmed immediately and payment is handled on-site. For prepayments, the guest receives a payment link directly in the chat, via SMS, or WhatsApp. Alternatively, MEWS can send the payment email itself. And if your hotel works with credit card guarantees, the agent secures the booking accordingly.
You decide which method suits your hotel. If a payment is not received, the booking can be automatically canceled after a deadline you set, rather than blocking a room indefinitely. For you as a hotelier, this means direct bookings around the clock without your team investing a single minute. Every inquiry that previously sat as an unanswered email or was lost in a hold queue can now become a paid booking.
You decide what gets sold
You define which room categories and public rates the Booking Agent is allowed to offer in the DialogShift app under Integrations → MEWS. If the list is left empty, everything active in MEWS is automatically considered available for sale. The agent does not release company codes, group rates, or staff rates; these are intentionally excluded.
Room descriptions and images from MEWS
DialogShift pulls descriptions and images for each room category directly from MEWS, for every guest language you have configured there. The first image uploaded for a category becomes the cover image in the chat carousel.
Journey Messaging accompanies your guests, and the AI responds
The same MEWS integration also powers Journey Messaging. Booking and guest data flow automatically, with no separate setup required. This allows your hotel to automatically send booking confirmations, pre-arrival excitement messages, or post-stay feedback requests, for example via WhatsApp.
The crucial difference compared to classic mailing tools is that communication is not a one-way street. If the guest replies to a message, the Chat AI takes over the conversation immediately and in their language.
For example: three days before arrival, your guest receives a pre-arrival message via WhatsApp. They reply to ask if they can check in at 12:00 PM and if there is parking available at the hotel. The AI responds in seconds, without requiring any input from your team. An automated message turns into a real dialogue, and that dialogue often leads to an upsell, such as an early check-in, parking, or a spa appointment.
Why this makes the difference for your hotel
Individually, each of these functions is useful. Together, they create something that a patchwork of separate tools cannot: an AI that knows and accompanies your guest throughout their entire journey. It answers the first question on the website, completes the booking, processes the payment, reaches out before arrival, and continues to answer any follow-up questions. All based on live data from MEWS, all without extra effort for your team.
How to get your hotel live
You can initiate the connection via the DialogShift integration in the MEWS Marketplace. Next, manage your room categories, rates, and booking agent configuration within the DialogShift app. Before going live, use the Availability Analyzer to perform a full check of every guest language, reviewing room names, descriptions, images, and availability at a glance. Once everything is set, let DialogShift know, and your AI will go live for both chat and phone.
Curious to see how this looks for your hotel?
In a brief conversation, we’ll show you what the MEWS integration means for your direct bookings and guest communication. Click here.
