Our Phone AI handles millions of conversations for hundreds of hotels around the clock
less phone time for employees – more time for the whole team.
Call pickup – no booking request gets lost, every query answered.
satisfaction – shows our automatic sentiment analysis.
Benefits
Less phone. More time for what really matters.
Real relief in everyday hotel operations: The Phone AI takes over the full range of recurring requests. Your team feels noticeable relief while service quality increases.
No missed opportunities and more revenue: Available 24/7, without queues or overloaded lines. Every call is answered professionally, even at night and during peak hours. Potential bookings are no longer lost.
Satisfied guests, relaxed team: Quick help your guests will notice right away. While the Phone AI takes over the calls, your team can focus on what no robot can do: creating true guest experiences and personal connections.
Features
The most complete Phone AI.
From booking to callbacks: Your Phone AI speaks naturally, handles calls reliably, and always sounds like your brand
Complete booking process
The Booking AI Agent handles bookings end-to-end with system integration directly via AI or without integration through personalized WhatsApp booking links. Legally compliant and without additional system connection.
WhatsApp integration for maximum guest loyalty
Smart departmental forwarding & callback requests
Whispering function
Premium voice technology
Uses the most advanced speech models on the market for natural, human-like conversations
Offer agent, powered by Smart Host
Table reservations by phone
Overcoming language barriers
Why DialogShift?
Everything in one place—one platform, every touchpoint, easy to integrate and simple to use.
Security instead of experiments
360-degree solution
Flexible integration
How it works
Quick setup, instant benefits – existing customers get started at the push of a button.
Activate knowledge base
Lightning-fast integration
Immediately productive
“AI is not a replacement for us, but a strong complement that supports our philosophy: to work efficiently, reliably, and service-oriented. Our hotel thrives on a mix of tradition and progress – and the Phone AI fits perfectly into that!”
“The call volume for the agent has decreased because the questions around the hotel stay are being handled – giving the agent more time for other, more individual tasks. The Phone AI covers 24/7, which is impossible with manpower alone. This gives us more flexibility in staff planning. The focus was especially on saving time for informative, recurring questions in our calls, which account for about 40% of total volume.”
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Let's take your guest communication to the next level
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"Our phone AI, Wally, is a great addition to our chatbot. Easy to use, excellent support – we couldn't be happier!"
