Phone AI
Never miss a booking again
Developed specifically for the hotel industry, our Phone AI takes the strain off your team by answering questions in various languages and taking bookings. It sends booking or confirmation links directly via WhatsApp or SMS. Your Phone AI knows your hotel inside out and is available around the clock.
Book a free demo 🚀
Never miss a call again
Be available for your guests around the clock and relieve your team with AI.
No rigid, prefabricated dialogs: Your hotel AI knows your hotel and speaks dynamically and independently with guests on the phone, the AI formulates the answers itself.
One AI for all your channels: Whether chat (website, WhatsApp), e-mail, OTA messages, review responses and now also on the phone!
Easing the reservation process: The AI accepts booking requests and sends individualized booking links to the guest via WhatsApp or SMS.
Voice makes a difference: Our Phone AI has been specially developed for the hotel industry and works with the tone of voice of your hotel.
The high-performance AI for your phone
Conversations as natural and easy as with your best employee.
This is how your hotel AI learns: Similar to call center employees, the AI is trained with information from documents and websites - and can even interpret images (!) in order to conduct competent conversations on the phone.
Full control: The AI puts you through to the team if it cannot help the guest.
Flexible use: Your telephone AI can act as first-level support, step in as overflow if no employee is available or simply be available to guests at night.
AI, but easy: No complex extensions to your hotel telephone system necessary, the AI sits behind a number forwarding system.
Pricing
Good service starts with a phone call
Proactive Agents
Our agents take bookings, table reservations and requests for quotations. You determine what the Phone AI agents are allowed to solve themselves and what your team takes over.
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Smart forwarding
The AI can forward to various internal teams and departments - and therefore adapts to the existing processes in your organisation. Customise office hours rules if no forwarding should take place for certain timeslots.
From your phone line directly into WhatsApp
The same AI that talks to your guest on the phone later chats with him or her on WhatsApp. One AI for all your most important channels.
Features
Latest technology
Your Phone AI runs on the latest generative AI. No rigid dialogs, the AI formulates all answers itself - around the clock, in countless languages and on many different lines at the same time.
Callback request
The AI notes a callback request. Your team is notified, including a brief description of the request.
Fluent language switching in over 108 languages
The Phone AI enables language changes into many languages during the dialog.
Forwarding
The AI forwards to various internal teams and departments - tailored to your existing workflows.
A central AI that unites all your important communication channels
An AI for various communication processes: Chat, e-mail and telephone. 🌐
- As much as you need: no limits, unlimited data sources: PDFs, websites, documents, question catalogs and content management systems.
- High connectivity: central connection to other systems, for example your Booking Engine. Your AI works across all channels.
- Highest precision and tight reading cycles: Our AI technology extracts and processes information from a wide range of data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀
- Your hotel has character: that's why the AI's central database is tailored to your hotel. Guest communication in your tone of voice.
- Don't miss a thing: The AI alerts you if information in the database is missing, inconsistent or out of date. 💡
🧨 Launch im November 2024 🧨
Phone AI 📞
Wir arbeiten an deiner Hotel-KI, damit du an den wichtigen Dingen arbeiten kannst.
Aufzugsmusik gehört in den Aufzug und nicht in die Leitung. Das Telefon an der Rezeption klingelt ununterbrochen? Bald nicht mehr! In diesem Jahr launcht DialogShift eine Phone AI, die deine Rezeption aufatmen lässt. Eine Hotel KI für dein gesamtes Hotel. Die AI spricht in deinem Tone of Voice und kennt dein Haus genau so gut wie du. Setze dich kostenlos und unverbindlich auf die Warteliste, um die Phone AI nicht zu verpassen.
Das Wichtigste, was man zum Thema Telefon KI wissen sollte:
📞 Der Umbruch ist da: Klassische Telefon-KIs mit starren Dialogen weichen jetzt leistungsstarken Sprachmodellen (LLMs), die dynamisch und selbstständig sprechen können.
📞 So lernt unsere KI: Ähnlich wie Call-Center-Mitarbeiter wird die KI mit Informationen aus Dokumenten und Websites trainiert – und kann sogar Bilder interpretieren (!), um am Telefon kompetente Gespräche zu führen.
📞 Multitalent KI: Mit DialogShift kannst du EINE KI für verschiedene Kanäle nutzen: Ob Chat (Website, WhatsApp), E-Mail, OTA-Nachrichten, Review-Antworten und jetzt auch am Telefon!
📞 Flexibler Einsatz: Unsere Phone AI kann als First-Level-Support agieren (Standardanfragen abfangen) oder als Overflow einspringen, wenn kein Mitarbeiter verfügbar ist.
FAQ
What is Phone AI capable of?
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Your telephone AI takes booking requests and sends individualized booking links to the guest via WhatsApp or SMS. It answers recurring inquiries reliably and automatically. 📞
What does phone AI have to do with WhatsApp?
The same AI that talks to your guest on the phone sends him or her a booking link via SMS or WhatsApp, for example. In WhatsApp, your guest can then chat with your hotel AI in just as much detail as on the phone. One AI for your most important channels. 💡
What happens if the AI can't help?
The AI puts the guest through to the team if it is unable to help them. Your telephone AI can act as first-level support, step in as an overflow if no employee is available or simply be available to guests at night.
What are the requirements for working with DialogShift?
Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every IBE. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.
What needs to be considered with regard to data protection?
Our company promises you data security & GDPR compliance in accordance with German law. 🇩🇪
Can the Phone AI accept table reservations?
Yes, and not only that - our agents can carry out many tasks independently. In addition to table reservations, they also take booking and quotation enquiries.
AI in the hotel industry? Our guide explains!
Professionals who know the hotel industry inside and out talk about AI in various areas of a hotel. The guide for hoteliers.💡
An AI for all your guest communication.
Discover all our AI solutions for your guest communication.
Torstraße 201
10115 Berlin
