Chatbot AI
Relieve your team of repetitive requests with a hotel-specific AI chatbot based on the latest GPT technology. The bot answers almost all questions in various chat channels automatically, writes the answers itself and speaks over 100 languages.
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Your digital team member
Be available 24/7 for your guests
Drastically reduce your response time - 97% shorter waiting times for your guests
Your AI answers 95% of guest inquiries independently and fully automatically
25% of your guests are redirected to your booking system to check availability or book a stay
The design and tone of your chatbot corresponds to your brand, your wording and is geared towards your target audience
Better conversions, more direct bookings
Booking-related questions are answered immediately, around the clock and in over 100 languages. 🌎
Let your chatbot generate leads on your website around the clock, reduce the bounce rate and increase the time spent on the website
Optimized for engagement and conversion
Intelligent dialog guidance and 5x higher engagement through quick reply buttons
Average conversion of 25% from chat interaction to the booking system
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Be where your guests are
Simple and efficient guest communication from social media to the website and check-out. 📲
Benefit from the integrations in WhatsApp, Facebook Messenger and Instagram
Complete your guest journey and integrate the chatbot into your digital guest folders or guest app
Be available for your guests throughout the entire guest journey - even on site at the hotel
Seamless integration
Discover the DialogShift ecosystem. 🕸️ We work with many great partners that we wouldn't want to miss in the DialogShift family! However, our products work independently of them, no matter which booking engine or guest app you already use. No new purchases, just DialogShift.
HNS
DialogShift integrates seamlessly with HNS for an improved hotel communication and booking experience. This integration optimizes efficiency and ease of use for hotel staff and guests.
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Mews
Our integration allows access to the MEWS guest information. This not only increases personalization, but also the efficiency of a process.
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Apaleo
Thanks to the technical integration with Apaleo, the DialogShift chat also has access to the Apaleo guest information - for an optimized and more personal process.
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hotelkit
Our integration with hotelkit makes it possible to be notified of incoming live chats in the hotelkit app. For guaranteed smooth processes.
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straiv
Thanks to our integration, the DialogShift chat button appears in the straiv digital guest folder. For relaxed live chat trading.
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Features
Generative AI
As a tech pioneer, we work with the latest LLMs from Open AI to Mistral AI. Our award-winning technology is based on 5 years of AI experience. This enables us to achieve automation rates (up to 98%) far above the industry average.
Optimized for engagement & conversion
What sets us apart from other providers is our focus on dialog marketing and conversion. We translate our experience from millions of conversations into intelligent dialog management.
Over 100 languages
Your guest can interact with the chatbot in over 100 languages. Auto-translation of live chats guarantees that employees can also respond to guests in 109 languages.
Multi-property capabilities for hotel chains
Centralized onboarding for chains. We support workflows from the call center sector: skill-based message routing, freely definable message queues and central team collaboration.
The most important channels for hotels
Chat on your Website
Chatbots help to sustainably increase the proportion of direct bookings via the hotel website by ensuring availability for booking inquiries or booking-related questions around the clock. But also by communicating the unique selling points, special features and personality of the hotel in dialog and making people want to stay at your hotel. 🛎️
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Chatbot in social media
Use our AI to automate your social media requests. In addition to WhatsApp, your chatbot also works on Facebook and Instagram. This means your hotel is available to your prospective customers around the clock on various platforms. 📲
WhatsApp for Hotels
DialogShift integrates WhatsApp Messenger into guest communication via the WhatsApp Business platform. This makes it easy for guests to contact the hotel on WhatsApp, while the AI chatbot takes over the initial contact and relieves the team. Live chats are answered centrally in the DialogShift app. 📱
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Chatbot in the guest app & booking system
Whether straiv by Code2Order, Guestfriend, Suitepad, Betterspace, Guestnet or your own guest app. We have integrations for almost every purpose. The chatbot is connected to any booking system for bookings. 💻
More chat channels
Social Media
DialogShift also integrates your AI chatbot into Facebook Messenger and Instagram. Live chats are forwarded to the DialogShift app.
Guest Journey E-Mailing
Include a link to the chatbot in your journey mailing so that guests can direct their queries to you in the chat.
QR-Code
Guests can open the chat via a QR code. Whether in the room or by the pool - you can always be available for the guest and have recurring questions answered automatically by the chatbot.
FAQ
Do you integrate ChatGPT?
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No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡
Which AI models do you use?
Our solution is built on cutting-edge Generative AI, utilizing various Large Language Models, including those from leading providers like OpenAI and Anthropic. This approach allows us to leverage the strengths of different models to deliver a customized and highly effective AI solution.
What needs to be considered with regard to data protection?
Our company promises you data security & GDPR compliance in accordance with German law. 🇩🇪
What are the requirements for working with DialogShift?
Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every IBE. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.
Does your system also work without PMS integration?
Of course, there is no need for integration, the DialogShift products work independently.
The free professional guide for your AI chatbot project!
How do you set up a chatbot? How do you maintain it? How do you integrate it into the team? 10 experts from the hotel industry reveal how they turned their digital helper into a much-loved employee. 💡
Use AI to free up hands and minds in the hotel.
Use the latest AI technology to increase efficiency in your hotel. So that there is more time for what matters most in the hotel industry: good service.
Torstraße 201
10115 Berlin
