One hotel AI for chat, e-mail and telephone

Hotels of all sizes rely on DialogShift's Generative AI to automate guest communication, increase productivity, improve guest service and generate more direct bookings.

Over 95% automation
20% of direct bookings supported by AI
Thousands of inquiries resolved by AI every month
Send request 📲Let us show you 🚀
Over 1200 hotels are supported by DialogShift 💙
Discover our Customers

Well-known hotel brands rely on DialogShift. We are a preferred partner of:

Romantik Hotels
BWH Hotels
Ringhotels
5.0 on
Michaela Bielikova
DialogShift ist für unseren Kundenservice ein echter Wendepunkt. Die Chatbot-Integration verlief reibungslos, und sie hat unsere Reaktionszeit erheblich verbessert. Die Plattform ist benutzerfreundlich, und das Support-Team ist immer hilfsbereit. Sehr empfehlenswert für Unternehmen, die ihre Kundeninteraktion verbessern wollen!
Michaela Bielikova
DialogShift is a game-changer for our customer service. The chatbot integration was smooth, and it has significantly improved our response time. The platform is user-friendly, and the support team is always helpful. Highly recommend it for businesses looking to enhance their customer interaction!
Prinzhotel Rothenburg
Very good and quick KI bot system, but you need to feed it properly with relevant knowledge. The onboarding process with a special member of staff is handled very professionally. We like it, and it has become a new family member to us. We look forward to the next steps, which lie ahead.
Chelsea Blacker
Brilliant product, it was explained to me with accessible and clear language. Definitely worth a chat if you are looking for a chatbot or website chat function on your hotel.
Janine
We use DialogShift's chatbot for all of our hotels in the group and are simply thrilled. It works wonderfully and supports us and our guests very well. Communication is quick and easy, and the employees are all very friendly and helpful. I personally really enjoy working with DialogShift and am looking forward to the future and all the new things it will bring us. :)
Lilly Kick
The chatbot from DialogShift has proven to be an extremely valuable addition to our Kölner Hotel hotel. The implementation was straightforward and quick, and the chatbot meets our requirements excellently. The DialogShift team impresses with its quick support and professionalism. We really appreciate the collaboration and can recommend DialogShift with full conviction.
Sebastian Köhler
We absolutely love Dialogshift's chatbot! The integration went smoothly and the chatbot is incredibly intuitive and accurately recognizes our customers' needs, allowing most queries to be resolved immediately. The automated response saves our team a huge amount of time and customers appreciate the fast response time and 24/7 availability. The chatbot can be perfectly tailored to our individual requirements. Kudos to the Dialogshift team for this innovative and user-friendly solution! Highly recommended for any company looking to optimize its customer service.
Info Gut Altona
We have only been using the chatbot for a few weeks and are thrilled with the added value it brings to our website. We feel well looked after during the onboarding and start-up phase and receive quick and helpful feedback for every question! Many thanks to the great team at DialogShift!
COOEE alpin Hotels
We have been working with DialogShift for some time now and use their chatbot. We couldn't be happier! The team is always helpful, professional and offers great support. The collaboration has been seamless and we are looking forward to everything that will come in the future. We can highly recommend DialogShift!
Hotel Wiesengrund
We have been completely satisfied since we started using DialogShift's chatbot. In just 2.5 months, it has efficiently answered 2,024 queries. Our guests receive quick, precise answers, which significantly increases satisfaction. DialogShift is a great asset for us!
Tobias Berghäuser
We are thrilled with DialogShift! Implementing the chatbot was straightforward and the training was very helpful. The chatbot is not just a pure FAQ system, but can also understand more complex queries and answer them accordingly. The ability to adapt the chatbot to our individual needs is great. The guest reviews are consistently positive and we see a significant increase in guest satisfaction.
Matthias
Everything is just right at DialogShift. Olga Heuser's team is very cooperative and always has the hotel's wishes in mind. With the AI ​​chatbot, we can answer many guest inquiries quickly and professionally without needing additional personnel capacity. In addition, Olga's expertise in artificial intelligence is an inspiration for the hotel industry and brings many exciting ideas. We look forward to continuing our collaboration.
Aylin Lamsfuss
The digital chatbot is an indispensable tool that makes day-to-day hotel operations much easier. It offers excellent guest service around the clock and answers inquiries quickly and reliably. At the same time, it relieves my front office team by taking over routine tasks so that employees can concentrate on more complex issues. A real win for efficiency and guest satisfaction.
Anna Trenkle
Outstanding! We have been using the chatbot from DialogShift for our Wellness Hotel HUBERTUS for over a year now and our expectations have been exceeded. The chatbot works perfectly. The hotel AI feature is more than worth it. Simple backend. Friendly and fast support. Price-performance ratio is right. All wishes are fulfilled!
Gordana Schmidt
Dialogshift is really an asset to day-to-day hotel operations. If you maintain the backend properly, Dialogshift can answer many guest inquiries independently, thus relieving the reception staff enormously. If the chatbot does not have an answer, the inquiring guests have the opportunity to contact a receptionist directly to resolve the respective question. We would definitely recommend it 👍
Dennis Fähndrich
I am absolutely thrilled with the Dialogshift chatbot! The product is not only excellent, but always up to date - it adapts perfectly to the current requirements of the industry. The onboarding process was straightforward and pleasant. The day-to-day support is first-class, and the team is always open to special requests. I particularly appreciate the expertise of the product owners, who know exactly what is important in the hotel industry and what guests really want.
Hotel Luise
We have been using DialogShift for some time now and we love it. Thanks to the great service that responds to our needs in every way, we can even use the chatbot for other applications.
Jonas M
Currently the best chatbot on the market that is specialized for the hotel industry. What is also special is the excellent support and the fact that new innovations are constantly being implemented. The AI ​​behind the product is constantly being developed further. Dialogshift can be recommended without reservation.
Astrid Prüger
All I can say is: Fantastic chatbot solution! We have integrated Dialogshift's chatbot and I am absolutely thrilled! The application is incredibly user-friendly and has taken our customer communication to a new level. The chatbot is intelligent, responds quickly and understands our customers' needs perfectly. I was particularly impressed by the ease of integration and the variety of customization options. The user interface is very easy to use, which makes it even more pleasant to use.
Pradas Resort
"We have successfully implemented DialogShift's chatbot in our resort and are delighted with the results. The setup was incredibly easy and quick. The product works perfectly for us and helps us to offer our guests an even better service. We can recommend DialogShift without reservation! Kind regards, your Pradas Resort Team."
Lukas Frankfurth
We at the Parkhotel Emstaler Höhe are extremely happy with Dialogshift and the chatbot on our homepage, Facebook, booking page, etc. What impressed me most was that everything went smoothly after the setup, has continued to work to this day, and we have not even needed to contact support. Simply a system that has worked flawlessly since minute 1. Very rare these days. Many thanks to the Dialogshift team and Olga Heuser. We are looking forward to getting to know the Phone AI.
Nicole Bollien (Winkelschiffchen)
Wir setzen Dialogshift seit 2 Monaten für unseren touristischen Betrieb von Ferinewohnungen ein. Die Einführung der Anwendung war super einfach und dennoch total individuelle zu gestalten. Tolle Unterstützung in der Kommunikation mit unseren Gästen. Besten Dank an das Dialogshift--Team!
Philipp Eck
We have been using Dialog Shift for almost 2 years and it contributes greatly to better and more efficient guest communication. It is also highly valued and used by guests in 5-star hotels. It also saves us work at reception, as we can respond to guests' concerns with quick answers. Since the introduction of DialogShift GPT AI, the automated answers have become even more detailed. The support is also helpful and always responds to our questions in a competent and solution-oriented manner. Many thanks to the team!
Bert Pohling
We have been involved with our Ostseehotel for around 3 months and have been able to achieve many positive effects. It is an uncomplicated collaboration with the whole team. Thank you and we look forward to further good cooperation.
Lorena
We have been using DialogShift for over two years and are extremely satisfied. It makes work at our reception and reservations department much easier. In addition, it is simply a great tool that brings a lot of joy to our guests.
CK Condorcet
We successfully use DialogShift's chatbot in our hotel operations, the product works wonderfully for us, setup was quick and easy. We can simply recommend DialogShift!
Christina Pfeil-Pohling
Thank you very much for the great training, we are pleased that our work has been made easier. Everything is working to our satisfaction.
Rheingau524
At Rheingau524, we are fully committed to digitization in the hospitality industry. And this requires innovation. Anyone who has already implemented digital standards to automate business processes is ready for Dialogshift. Now the internal workflow processes are adaptively linked to the needs of the guests. The perfect use case for generative AI.
Romina Gaupels
We at Upstalsboom have been working with DialogShift's innovative solutions for some time, especially the ChatBot and the email AI, and we are absolutely thrilled! Our ChatBot Tom has revolutionized communication with our guests. Our guests receive fast, precise and always friendly answers to frequently asked questions around the clock, which takes a huge amount of pressure off our team and at the same time increases customer satisfaction. We have time for real HOSPITALITY! The integration was straightforward and the system is intuitive and easy to use.
Ekkehard Mayer (Trip Reisen)
Great team with an open ear for any special requests - if possible, the special requests are implemented immediately - KEEP IT UP! Greetings Trip Reisen Team
Emmeran Haller
Great partner! Great products! Can only recommend!

We write success stories

The Bayerwaldhof

Alfons Weiß runs the Bayerwaldhof Hotel in the Bavarian Forest and is more than successful: a full house all year round and without the help of booking portals. So far so good, but probably the most impressive feats are performed by the team behind the scenes.

Read more

The Fritz Lauterbad

Team Lauterbad has been working with chatbot Fritz since fall 2022. The collaboration between Fritz Lauterbad and DialogShift is a real success story! But read for yourself.

Read more

The Kurhotel an der Obermaintherme

The 4**** Best Western Plus Kurhotel an der Obermaintherme is definitely a pioneer when it comes to automation. Behind the scenes at the wellness hotel, several robots are doing their rounds. Managing Director Andreas Poth reports on how he surprises his team and his guests every day.

Read more

The Tourismus-experten

Digitalization, automation & artificial intelligence in particular are unexplored territory for many people. Surrounded by operational business, far too many tasks and far too little time, the hotel chatbot project often seems huge. If only there was someone who could do this work for you...

Read more

The Seehotel Wiesler

The Wieslers have a long tradition. The Seehotel Wiesler on Lake Titisee in the Black Forest is now in its third generation. Up-and-coming hotelier Anna Wiesler talks about the secret of a harmonious family business, her enthusiasm for technology and a utopia of fairer rating systems.

Read more

One AI for all guest communication

A hotel AI that knows your hotel and communicates with your guests exactly as you do. You expand and update the content of your AI centrally in one place. 🧠

  • Chatbot AI
  • Email AI
  • Review AI
  • Phone AI 
see all our products >

Reducing the workload through automation

Relieve your employees and generate more bookings. 💰

  • at least 95% automation
  • generate leads around the clock
  • AI that speaks your language
  • be available where your guests are and become twice as fast in email processing
  • booking requests worth 513 million euros generated in 2024💸
Read what the others say >

A central AI that unites all your important communication channels

An AI for various communication processes: Chat, e-mail and telephone. 🌐

  • As much as you need: no limits, unlimited data sources: PDFs, websites, documents, question catalogs and content management systems.
  • High connectivity: central connection to other systems, for example your Booking Engine. Your AI works across all channels.
  • Highest precision and tight reading cycles: Our AI technology extracts and processes information from a wide range of data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀
  • Your hotel has character: that's why the AI's central database is tailored to your hotel. Guest communication in your tone of voice.
  • Don't miss a thing: The AI alerts you if information in the database is missing, inconsistent or out of date. 💡
See our products >

Be available where your guests are

Integrate your hotel AI into various communication channels. 🚀

  • Social Media
  • Inhouse Communication
  • Phone
  • e-mail
See our partners >

Why DialogShift?

Over 6 years of AI experience and more than 1000 chatbot setups make us a professional when it comes to automated guest communication. 💙

  • We are industry experts: lean back thanks to concierge onboarding and benefit from our experience and best-practices.
  • Your hotel and your team don't have to make any compromises with us. The identity and character of your hotel is our top priority - because you know your hotel best.
  • Flexibility and control are no contradiction for us: Even after onboarding, quality assurance still applies with us - but you decide when and how you keep your AI up to date. If there's ever a problem, we're just an email away.
about us >

That's what our customers think about us

Our guests love it!

Our guests love the ability to communicate with us quickly and efficiently. Thanks to the chatbot, potential guests receive an answer on the website without delay - around the clock and in more than 100 languages. This relieves our employees and pleases our potential guests, who can start a booking directly in the chat. As we generate additional bookings through the chatbot, the investment pays off for us.

Bettina Pereira
Head of Sales & Marketing welcome hotels Schweiz
A benefit for guests and employees

For our 150 hotels in Europe, DialogShift helps us to answer guest inquiries based on AI - easily online, at any time and in various languages. As an additional component in our digital guest journey, DialogShift's chatbot makes our employees' day-to-day work easier and creates more time for individual guest communication.

David Etmenan
Chief Executive Officer & Owner NOVUM Hospitality
More time for guest service

Especially in the upscale hotel industry, the goal should be to achieve more time for guest service. Due to the many recurring questions that exist in our industry, the chatbot is a really helpful support.

Tobias Berghäuser
Managing Director
KPM Hotel & Residences Berlin
Shortening communication processes

We use DialogShift to automate the process of responding to guest inquiries. DialogShift's AI-based chatbot has shortened our communication processes and helped us reduce the time we spend interacting with each guest.

Stefan Mertens
Director E-Commerce
Event Hotels
The phone no longer rings

After the first few weeks with the new chatbot, we initially thought our telephone system was broken. Then it turned out: we simply received far fewer calls because of our chatbot, which took a lot of pressure off our front office

Dr. Verena Jaeschke
Managing Director
Hotel Oderberger
Simply hardworking!

Bot Sepp answers an average of around 4000 inquiries every month. The chatbot is not only incredibly popular with our guests. We also use it with our employees. You might think it doesn't fit in with such a traditional hotel - but quite the opposite!

Alfons Weiß
Hotelmanager
Bayerwaldhof

In 2024 we generated booking requests worth 513 million euros. 🚀

109

Languages

95%

Automation

80 Million

successful conversations

Seamless integration

Discover the DialogShift ecosystem. 🕸️ We work with many great partners that we wouldn't want to miss in the DialogShift family! However, our products work independently of them, no matter which booking engine or guest app you already use. No new purchases, just DialogShift.

HNS

DialogShift integrates seamlessly with HNS for an improved hotel communication and booking experience. This integration optimizes efficiency and ease of use for hotel staff and guests.

Learn more

Mews

Our integration allows access to the MEWS guest information. This not only increases personalization, but also the efficiency of a process.

Learn more

Apaleo

Thanks to the technical integration with Apaleo, the DialogShift chat also has access to the Apaleo guest information - for an optimized and more personal process.

Learn more

hotelkit

Our integration with hotelkit makes it possible to be notified of incoming live chats in the hotelkit app. For guaranteed smooth processes.

Learn more

straiv

Thanks to our integration, the DialogShift chat button appears in the straiv digital guest folder. For relaxed live chat trading.

Learn more

FAQ

Do you integrate ChatGPT?

No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡

Which AI models do you use?

Our solution is based on state-of-the-art generative AI. We use various large language models, including models from leading providers such as OpenAI and Anthropic. This combination enables us to make optimum use of the strengths of the different models and provide a customized, high-performance AI solution.

What needs to be considered with regard to data protection?

Our company promises you data security & GDPR compliance in accordance with European law. 🇪🇺

What are the requirements for working with DialogShift?

Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every booking engine. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.

Does your system also work without PMS integration?

It doesn't necessarily need to be integrated into a property management system, our AI applications work independently. In 2025 we will launch our AI agents, which can take over tasks and processes such as recording bookings and guest requests, upselling, etc. We are already developing integrations in property management systems for this purpose. 💡

How many languages does the AI support?

Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️

Can DialogShift send proactive messages to guests?

We are working flat out to ensure that you will soon be able to contact your guests proactively and automatically. DialogShift launches WhatsApp Journey Messaging in 2025. 🚀

What goes into the AI database?

The AI database is the basis for the knowledge of your hotel AI. This is where you store everything the AI should know about your hotel. This can be done very easily in the form of URLs, PDFs, onboarding documents and much more.

How often does the AI read the data?

Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀

How can I maintain my AI database?

You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products.

How long does it take to set up the hotel AI?

The most time-consuming part of your hotel AI project will be providing the AI with all the information about your hotel at the start. How long it takes to set it up therefore depends largely on how quickly you can equip your AI with the necessary knowledge. We will help you with this, just like with all the other steps! Experience shows that our onboarding process takes around 1 - 2 weeks. ⏰

Hotel AI sounds good? We'll be happy to get in touch with you 📲

Leave us a free and non-binding inquiry. We'll be happy to get back to you. 📱

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AI in the hotel industry? Our guide explains!

Professionals who know the hotel industry inside and out talk about AI in various areas of a hotel. The guide for hoteliers.💡

Download the guide for free

Get our free chatbot guide for hotels

Many best practice examples and tips for your AI project. 💡

download here

Let's make your hotel fit for the future.

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