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Chat AI

Free your team from repetitive requests with a hotel-specific AI chatbot.

Phone AI

Over 1 million conversations handled. Across hundreds of hotels. Around the clock.

Email AI

AI-powered email assistance for hotels – faster responses, higher quality

Journey Messaging AI

Reach guests on WhatsApp, SMS, and Email — with messages that arrive at just the right moment.

Booking Agent AI

Our Booking Agent connects your DialogShift Hotel AI directly with your booking engine or PMS. This allows guests to not only enquire about rooms, but to book directly via chat or phone without leaving the conversation. The AI therefore evolves from an information channel into a fully capable booking channel.

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Case Study

Case Studies

Case Study
May 13, 2026
This 5th-Generation Hotel Answers 3,511 Guest Questions a Month Without Lifting a Finger
Miriam Durillo
Case Study
June 2, 2025
No more waiting on hold: how hotels are rethinking accessibility with Phone AI
Antonia Quell
Case Study
April 21, 2026
How the Traditional Haslinger Hof Automates Guest Communication with DialogShift
Miriam Durillo
Case Study
April 21, 2026
Brera Serviced Apartments: DialogShift Across the Entire Guest Journey
Ellie Chen
Case Study
September 1, 2025
aletto Hotels relies on Phone AI – and is enjoying success as a result
Miriam Durillo
Case Study
May 30, 2023
Berlin's best Chatbot AI? The Hotel Oderberger takes guest communication to a new level
Antonia Quell
Case Study
June 25, 2025
How Thermal Spa Loipersdorf Automates Its Guest Communication
Miriam Durillo
Case Study
February 11, 2025
Interview with Ben Förtsch: Sustainability and digitalisation at Hotel Luise
Antonia Quell
Case Study
September 1, 2025
The individuality of your hotel chain: 5 personalities in one chatbot
Miriam Durillo
Case Study
July 1, 2024
Chatbot AI in the Upstalsboom Hotels: Success everywhere
Luisa Mühle
Case Study
May 31, 2023
Case Study: Fritz Lauterbad
Antonia Quell
Case Study
October 23, 2024
Case Study: AMA Stay x Guestnet & DialogShift - A Digital Success Story
Luisa Mühle
Case Study
August 1, 2023
Case Study Tourismusexperten x DialogShift
Antonia Quell
Case Study
December 4, 2023
Best Western Plus: The Kurhotel Bad Staffelstein is a role model in automation
Antonia Quell

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