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Frequently asked questions
We’ve gathered answers to common questions right here. If you don’t find what you’re looking for, our team is always happy to help.
How often does the AI read the data?
Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀
How can I maintain my AI database?
You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products. Just dump all PDF files, website links, onboarding documents or whatver in there – our AI learns from everything you feed it with!
Do you integrate ChatGPT?
No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡
Which AI models do you use?
Our solution is based on state-of-the-art generative AI. We use various large language models, including models from leading providers such as OpenAI and Anthropic. This combination enables us to make optimum use of the strengths of the different models and provide a customized, high-performance AI solution.
What needs to be considered with regard to data protection?
Our company promises you data security & GDPR compliance in accordance with European law. 🇪🇺
What are the requirements for working with DialogShift?
Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every booking engine. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.
Does your system also work without PMS integration?
It doesn't necessarily need to be integrated into a property management system, our AI applications work independently. In 2025 we will launch our AI agents, which can take over tasks and processes such as recording bookings and guest requests, upselling, etc. We are already developing integrations in property management systems for this purpose. 💡
How many languages does the AI support?
Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️
Can DialogShift send proactive messages to guests?
Yes! Discover our product page on journey messaging AI to find out more.
What goes into the AI database?
The AI database is the basis for the knowledge of your hotel AI. This is where you store everything the AI should know about your hotel. This can be done very easily in the form of URLs, PDFs, onboarding documents and much more.
How long does it take to set up the hotel AI?
The most time-consuming part of your hotel AI project will be providing the AI with all the information about your hotel at the start. How long it takes to set it up therefore depends largely on how quickly you can equip your AI with the necessary knowledge. We will help you with this, just like with all the other steps! Experience shows that our onboarding process takes around 1 - 2 weeks. ⏰
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“Currently the best hotel AI agent on the market.”
