Email AI: AI-Powered Guest Communication for Hotels

Delivering significantly faster response times with consistently excellent quality.

faster email responses

109

languages supported

Benefits

Faster responses, more bookings, and a team refocused.

React twice as fast: Handle emails up to 2x faster and dramatically reduce response times. Guests get quick answers – even during high-volume periods.

Drive more direct bookings: Personalized replies with smart, auto-inserted booking links. Email AI turns inquiries into bookings – not just information exchanges.

Consistent quality across 100+ languages: Every email sounds authentically like your team – unified tone, flawless communication, whoever responds.

Real team relief: Less routine, more value. Your team concentrates on complex requests, personalized service, and upselling – not standard replies.

Features

Say goodbye to email chaos

An Email AI that delivers tangible relief – while your team stays in full control.

Seamless Outlook integration

Available as a native plugin directly in Outlook – no new software to learn, no disruption to workflow. Harness AI power in your familiar environment.

Booking links that convert

Automatically embeds personalized booking links enabling guests to book and pay instantly. Works with any booking system.

Fine-tuning

Train your Email AI on your preferred terminology, phrasing and salutations. Every hotel communicates uniquely – your AI reflects that.

Text or voice prompts

Issue simple instructions via text or voice prompts to have the AI rewrite and tailor each email exactly as you need.

Agentic AI with self-optimization

Email AI iteratively reviews and refines its own response suggestions – delivering maximum quality with minimal effort on your part.

100+ languages, your voice

Drafts emails in over 100 languages, perfectly aligned with your hotels's tone and character. Your team reviews and sends and maintains complete control.

Multi-property ready

Centrally manage multiple hotels – simply select the right property in the plugin. Purpose-built for hotel groups and chains.

Booking.com integration

The browser plugin handles guest messages directly within Booking.com – auto-generated drafts for rapid OTA communication.

Analytics dashboard at a glance

Monitor AI-handled emails, booking links sent, languages used, and key performance metrics, enabling data-driven optimization.

Cutting-edge AI, GDPR-compliant

Staff relief

Less routine, more value. Your team concentrates on complex requests, personalized service, and upselling – not standard replies.

Integrations

Smart ecosystem, seamless integration.

DialogShift’s features seamless integrations with your favourite hospitality platforms.

See integrations

Why DialogShift?

Why Email AI from DialogShift?

Everything in one place—one platform, every touchpoint, easy to integrate and simple to use.

Proven reliability over experimentation

Purpose-built for hotel operations and continuously enhanced based on industry feedback.

One platform, unified knowledge

Email AI, Chat AI, Phone AI, WhatsApp & Review AI share the same knowledge base and brand voice – eliminating silos and redundant updates.

Integration where you work

Native Outlook plugin or DialogShift app delivers drafts directly in your workspace. Optional Booking.com plugin handles OTA messaging seamlessly.

Hello 👋 I’m Olga from DialogShift.

Curious how AI could elevate your hotel experience?

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How it works

So simple. It’s effortless

Quick setup, instant benefits – existing customers get started at the push of a button.

Install & log in

Activate the Outlook plugin – operational in under 60 seconds.

AI drafts your email

Generate polished response drafts with one click.

Review & send

Quick review, optional tweaks, send – you're done.

Testimonials

See why hotels love using Email AI

Quick setup, instant benefits – existing customers get started at the push of a button.

Get started

“AI is not a replacement for us, but a strong complement that supports our philosophy: to work efficiently, reliably, and service-oriented. Our hotel thrives on a mix of tradition and progress – and the Phone AI fits perfectly into that!”

Jana Popp

Managing Director

“The call volume for the agent has decreased because the questions around the hotel stay are being handled – giving the agent more time for other, more individual tasks. The Phone AI covers 24/7, which is impossible with manpower alone. This gives us more flexibility in staff planning. The focus was especially on saving time for informative, recurring questions in our calls, which account for about 40% of total volume.”

Nicole Opitz

Director

Pricing

Pricing that meets you at every level.

Whether you’re a boutique or a multi-property hotel, our plans are built to fit your needs.

View pricing

Hotel AI from

200 €

per month

Learn more

Get started

Let's take your guest communication to the next level

Your chat AI can send proactive, personalized messages throughout the guest journey — powered by our Journey Messaging AI.

"The AI behind the products improves constantly. DialogShift can be recommended without hesitation."

Email AI FAQ’s

How often does the AI read the data?

Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀

How can I maintain my AI database?

You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products. Just dump all PDF files, website links, onboarding documents or whatver in there – our AI learns from everything you feed it with!

Do you integrate ChatGPT?

No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡

What are the requirements for working with DialogShift?

Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every booking engine. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.

Does your system also work without PMS integration?

It doesn't necessarily need to be integrated into a property management system, our AI applications work independently. In 2025 we will launch our AI agents, which can take over tasks and processes such as recording bookings and guest requests, upselling, etc. We are already developing integrations in property management systems for this purpose. 💡

How many languages does the AI support?

Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️

Can DialogShift send proactive messages to guests?

Yes! Discover our product page on journey messaging AI to find out more.

What goes into the AI database?

The AI database is the basis for the knowledge of your hotel AI. This is where you store everything the AI should know about your hotel. This can be done very easily in the form of URLs, PDFs, onboarding documents and much more.