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A traditional hotel on the Zwischenahner Meer
Nestled in a ten-hectare park landscape right on the sunny side of the Zwischenahner Meer lies the Romantik Hotel Jagdhaus Eiden am See, one of Northern Germany's most renowned 4-star superior hotels. Family-owned for five generations, this Bad Zwischenahn establishment blends Hanseatic groundedness with a commitment to the highest standards of hospitality: a private beach, an expansive 1,500-square-meter EidenSPA, gourmet cuisine featuring ingredients from the hotel's own vegetable garden, and the only vineyard in the Ammerland region. With 107 rooms and 14 apartments, two restaurants, and a wide range of wellness and leisure activities, the hotel receives a high volume of guest inquiries every day. Whether before arrival or during their stay, and across a variety of channels—these are the perfect conditions for automated guest communication.
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When the phone won't stop ringing
Before partnering with DialogShift, guest communication at Jagdhaus Eiden was handled entirely manually. Sarah Katrin Korth, the hotel's executive assistant, describes the initial situation: "Before DialogShift, guest communication across various channels was very time-consuming. Many recurring inquiries, especially phone calls with simple questions, had to be handled manually, which put a significant strain on the team, especially during peak times." The requirement was clear: the system had to be automated and scalable enough to provide long-term relief for the team, while remaining close enough to the guest to ensure the hotel's personal, warm atmosphere was never lost. Sounds impossible?
A chatbot that knows the hotel
Jagdhaus Eiden chose the DialogShift AI chatbot, part of a 360° AI platform that allows hotels to automate their entire guest communication from a single source. In addition to the website, Chatbot Marie also responds via WhatsApp, ensuring guests receive answers 24/7 in the way most convenient for them.
The DialogShift 360° AI is designed as an all-in-one solution: chatbot, WhatsApp, phone AI, email AI, and journey messaging all converge within a single hotel AI. Hotels don't have to juggle different providers; instead, they have a central hub and a unified knowledge base for all digital guest communication.
3,511 answers. Zero live chats. 97% directed to booking.
The numbers speak for themselves. Last month, the Jagdhaus Eiden's AI chatbot answered 3,511 guest inquiries fully automatically, without requiring a single minute of human time. The automation rate is 100%. Even more remarkable is the conversion rate: 97% of all chatbot interactions lead to the booking engine, as the AI doesn't just answer questions—it actively supports bookings. For the team, this means a noticeable reduction in their daily workload: "Since introducing DialogShift, guest questions are answered automatically, and this goes far beyond standard queries. The team can now focus on individual guest requests, which leads to greater efficiency and less pressure in our day-to-day work."
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Fast, simple, and still personal
The introduction of the chatbot has not only been well-received internally. Guests have also noticed the difference and appreciate it: Guests appreciate the fast and straightforward communication with the chatbot. The team also praises its intuitive handling and the time it saves. Especially for a property like Jagdhaus Eiden, where personal hospitality is in its DNA, it was important that the chatbot reflect that tone. The DialogShift solution allows for a high degree of customization. The bot's communication matches the hotel's voice and attitude: "What we like best is the combination of automation and a personal touch. The chatbot takes the pressure off us while staying close to the guest and ensuring high-quality communication."
This approach reflects DialogShift's 360° AI philosophy: technology should not replace hotel staff, but rather empower them to focus on what matters most: hospitality.
