Key takeaways
- Giggle.tips distributes a hotel's experiences with up-to-date dates on Google, Facebook, Pinterest, and Instagram and links back to the hotel website.
- DialogShift's Booking Agent handles bookings in chat and on the phone around the clock.
- Journey Messaging sends the booking confirmation, check-in link, and add-ons via WhatsApp, SMS, or email, with an automatic cascade to the next channel.
- DialogShift's AI answers only based on content the hotel provides, such as a URL, PDF, question catalog, or Giggle.tips content.
- DialogShift customers can connect the Giggle.tips integration at no additional cost.
How does Giggle.tips make experiences visible and bookable?
Guests rarely choose a room these days, they choose an experience. Guided hikes, wellness evenings, regional partnerships, or a kids' program, all of it sets a property apart from competitors once it's made visible and bookable. Giggle.tips brings exactly these offerings into visibility as bookable experiences, with real dates and always referenced back to the property itself.
Where these experiences get discovered in the first place matters more and more. Guests search through AI systems just as often as through classic search, and how likely a hotel is to be named as a source also depends on third-party authority, meaning presence on Google, social media, and review platforms. Giggle.tips distributes a property's experiences with up-to-date dates across channels like Google, Facebook, Pinterest, and Instagram, formatted to be AI-readable and always linked back to the property's own website, where the booking ultimately happens.
How does DialogShift handle bookings around the clock?
Once the decision is made, DialogShift's hospitality AI takes over the booking process in chat and on the phone, as a full Booking Agent for chat and phone. That pays off especially when booking requests come in outside business hours, for example at night from international guests in other time zones. Because the AI is available around the clock, no inquiry gets lost, no matter when it comes in.
Which messages do guests receive before arrival?
As soon as a booking lands in the PMS, whether made by the AI or directly through the website, Journey Messaging by DialogShift takes over the ongoing communication. The booking confirmation goes out automatically via WhatsApp, SMS, or email, followed shortly before arrival by the check-in link along with relevant add-ons like breakfast. Messages can be controlled precisely through rules, for example an early check-in notice sent only to guests whose room is already prepared, or a distinct welcome message for families with children. If one channel can't be reached, a cascade automatically falls back to the next, from WhatsApp to SMS to email.
How do guests book experiences during their stay?
Throughout the stay, the experiences from Giggle.tips remain accessible through the same channels, so guests can book spontaneously based on the weather, their mood, or their travel group. That's how a property's offering actually becomes what it should be: the reason one stay stands out from the next.
What happens after departure?
Communication doesn't stop abruptly at check-out either. Journey Messaging can automatically ask guests for a review a few hours after departure or point them toward their next booking, for instance with a discount code. A single stay becomes a relationship that extends well beyond the current season.
Where does the AI get its answers from?
DialogShift's AI answers exclusively based on the content a hotel provides, whether as a URL, PDF, a question catalog, or directly as Giggle.tips content. The more complete this knowledge base is kept, from breakfast times to the next sauna infusion, the more inquiries the AI can reliably answer on its own.
Who can use the integration?
The integration is available to all DialogShift customers who want to use Giggle.tips, and DialogShift customers can connect it at no additional cost. Journey Messaging runs through a direct connection to the hotel's respective property management system.
Frequently asked questions
What does it cost to connect DialogShift and Giggle.tips?
The integration is available to all DialogShift customers who want to use Giggle.tips. DialogShift customers can connect it at no additional cost.
On which channels does Giggle.tips show a hotel's experiences?
Giggle.tips distributes the experiences with up-to-date dates across channels like Google, Facebook, Pinterest, and Instagram. The content is formatted to be AI-readable and always links back to the hotel's own website, where the booking happens.
Which channels does Journey Messaging use?
Journey Messaging sends messages via WhatsApp, SMS, or email. If one channel can't be reached, a cascade automatically falls back to the next. The article How hotels automate the entire guest journey with Journey Messaging shows how this works along the whole stay.
Can DialogShift's AI use Giggle.tips content for its answers?
Yes. The AI answers exclusively based on the content a hotel provides, and Giggle.tips content is one of these sources. The more complete the knowledge base, the more inquiries the AI answers on its own.
