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Inspiration: Making Experiences Visible and Bookable
Guests rarely choose a room these days, they choose an experience. Guided hikes, wellness evenings, regional partnerships, or a kids' program, all of it sets a property apart from competitors once it's made visible and bookable. Giggle.tips brings exactly these offerings into visibility as bookable experiences, with real dates and always referenced back to the property itself.
Where these experiences get discovered in the first place matters more and more. Guests search through AI systems just as often as through classic search, and how likely a hotel is to be named as a source also depends on third-party authority, meaning presence on Google, social media, and review platforms. Giggle.tips distributes a property's experiences with up-to-date dates across channels like Google, Facebook, Pinterest, and Instagram, formatted to be AI-readable and always linked back to the property's own website, where the booking ultimately happens.
Booking: Available Around the Clock
Once the decision is made, DialogShift's hospitality AI takes over the booking process in chat and on the phone, as a full Booking Agent. That pays off especially when booking requests come in outside business hours, for example at night from international guests in other time zones. Because the AI is available around the clock, no inquiry gets lost, no matter when it comes in.
Before Arrival: The Right Message at the Right Time
As soon as a booking lands in the PMS, whether made by the AI or directly through the website, DialogShift's Journey Messaging takes over the ongoing communication. The booking confirmation goes out automatically via WhatsApp, SMS, or email, followed shortly before arrival by the check-in link along with relevant add-ons like breakfast. Messages can be controlled precisely through rules, for example an early check-in notice sent only to guests whose room is already prepared, or a distinct welcome message for families with children. If one channel can't be reached, a cascade automatically falls back to the next, from WhatsApp to SMS to email.
During the Stay: Making the Most of the Offering
Throughout the stay, the experiences from Giggle.tips remain accessible through the same channels, so guests can book spontaneously based on the weather, their mood, or their travel group. That's how a property's offering actually becomes what it should be: the reason one stay stands out from the next.
After Departure: Turning a Stay Into a Relationship
Communication doesn't stop abruptly at check-out either. Journey Messaging can automatically ask guests for a review a few hours after departure or point them toward their next booking, for instance with a discount code. A single stay becomes a relationship that extends well beyond the current season.
One Shared Knowledge Base
DialogShift's AI answers exclusively based on the content a hotel provides, whether as a URL, PDF, a question catalog, or directly as Giggle.tips content. The more complete this knowledge base is kept, from breakfast times to the next sauna infusion, the more inquiries the AI can reliably answer on its own.
Availability
The integration is available to all DialogShift customers who want to use Giggle.tips, and DialogShift customers can connect it at no additional cost. Journey Messaging runs through a direct connection to the hotel's respective property management system.
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