Key takeaways
- The DialogShift Email AI drafts replies to guest inquiries at the click of a button, based on your hotel's knowledge.
- It works where your team already writes: in Outlook, Thunderbird, the DialogShift App and on OTA portals like Booking.com.
- A booking inquiry turns into a concrete offer with a booking link, and with a connected PMS, live availability and rates.
- Every reply sounds like your hotel, with your greeting, your style and your signature.
- Nothing goes out without your team. The AI suggests, you decide.
Monday, 9 am. The reservations inbox is full of inquiries from the weekend. The Becker family wants a seaside trip in August with two kids. One guest asks about late check-out, and on Booking.com someone wants to know if their dog is welcome. Every reply takes time, and every one starts almost the same way.
With the update to the DialogShift Email AI, the AI drafts these replies for you. Your team reads them over, clicks and sends.
What is the DialogShift Email AI?
The DialogShift Email AI is an AI agent that answers guest inquiries for hotels, by email and in the inboxes of booking portals. It reads the inquiry, finds the right information in your hotel's knowledge base and writes a ready-to-send draft. Before you see it, it checks the draft against your guidelines once more.
The knowledge behind it is the same one Chat AI uses on your website and Phone AI uses on the phone. You maintain it once, and every channel says the same thing.
How does an email AI help hotels with booking inquiries?
A booking inquiry by email often turns into a long back and forth. The Email AI picks up the travel dates, the number of guests and the children's ages straight from the message and adds a booking link to the reply. If your PMS is connected, it checks live availability and includes the rate.
This works with common systems like Mews, apaleo, protel Cloud and DIRS21. On Monday morning, the Becker family gets an offer they can book right away. That's one more direct booking through your own website. Our article on the Booking Agent AI shows how this works in chat.
Does the AI sound like my hotel?
Yes. You set your greeting, sign-off, writing style and signature once, and the Email AI sticks to them in every reply. If the guest writes casually, it answers casually. If a reply should be more formal or shorter, a quick instruction is enough and the draft is rewritten.
That way the tone stays the same, no matter who is on shift.
Where does the Email AI work?
The Email AI works in Microsoft Outlook, Mozilla Thunderbird, the DialogShift App and as a browser plugin on OTA portals like Booking.com. Your team doesn't have to learn a new tool. The AI comes to the inbox that is already open every morning.
Does my team stay in control?
Yes. The Email AI never sends anything on its own. It delivers a draft, and your team reviews it and decides what goes out. If important details are missing from the inquiry, the AI suggests a targeted follow-up question instead of guessing.
More time for the guest at the front desk
The email to the Becker family now almost writes itself, and so does the reply on Booking.com. Your team adds a personal sentence and hits send. The time saved belongs to the guest standing at the front desk.
Less routine. More hospitality.
More than 1,500 hotels already use DialogShift to answer guest inquiries by chat, phone, email and messaging. Book a demo and see how the Email AI answers your hotel's inquiries.
Frequently asked questions
Does the Email AI send replies automatically?
No. The Email AI writes a draft, and your team reviews it and sends it.
Do I need Outlook?
No. The Email AI works in Outlook, Thunderbird, the DialogShift App and as a browser plugin on OTA portals like Booking.com.
Can the Email AI quote rates and availability?
Yes, if your PMS is connected, for example Mews, apaleo, protel Cloud or DIRS21. Without a connection, it adds a booking link to the reply.
How does the AI know what applies in my hotel?
From your hotel's knowledge base in DialogShift. Chat AI and Phone AI answer with the same knowledge.
