A guest asks about availability for a ski holiday. The front desk reads the inquiry, checks availability in the PMS, manually builds a quote, sends it — all under time pressure, but with a personal touch please. It eats time and energy.
DialogShift and Smart Host have now automated exactly this process using agentic AI — technology that doesn't just respond, but acts independently. The new "Quote Agent" guides guests through a booking inquiry the way a person would: it asks follow-up questions, checks availability, passes all data automatically to the Smart Host quote manager, and triggers a personalized quote right there.
What sets the Quote Agent apart? Unlike standard chatbots that only answer questions, this agent handles complex, multi-step workflows on its own. It acts proactively, makes decisions, and connects different systems without requiring any staff intervention.
"We meet the guest directly in the conversation and guide them through the quoting process without friction. No annoying forms — just a real dialogue with room for follow-up questions. That speed and simplicity is what wins people over."
— Julian Leitner, CEO of Smart Host
"The Quote Agent shows what agentic AI is capable of in hospitality. Hotels aren't just responding quickly to quote requests anymore — they're handling them fully automatically and conversationally. That's exactly what guests are starting to expect from digital channels."
— Olga Heuser, CEO of DialogShift
The Quote Agent launches inside the DialogShift Chatbot and will soon be available in DialogShift's Phone AI as well, so that quote requests coming in by phone can be handled automatically too.
The result: higher conversion through fewer drop-off points, faster turnaround, and less manual effort — for hotel teams and guests alike.
About DialogShift
DialogShift is the market leader for AI-powered guest communication and offers an all-in-one AI solution for hotels across all major communication channels: chat, email, WhatsApp, and phone. Hotels using DialogShift stay reachable around the clock, increase direct bookings, and free up time for what matters most: their guests. More at www.dialogshift.com
DialogShift Contact
Antonia Quell
Marketing Lead
antonia.quell@dialogshift.com
www.dialogshift.com
About Smart Host
Smart Host helps hoteliers turn their data into loyal guests and be a great host even for the most demanding visitors. With smart automation, PMS connectivity, and AI, hotels use their data to communicate in a targeted, efficient, and effective way. More direct bookings, stronger guest loyalty, measurable results — visible in real time in Smart Host, the world's most user-friendly hotel CRM. More at www.smart-host.com
Smart Host Contact
Carolina Bartels
Head of Marketing
carolina.b@smart-host.com
www.smart-host.com/de/home
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