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A Heritage Hotel on the Zwischenahner Meer
Nestled within a roughly ten-hectare parkland directly on the sunny side of the Zwischenahner Meer, the Romantik Hotel Jagdhaus Eiden am See is one of northern Germany's best-known 4-star superior hotels. In family ownership for five generations, the Bad Zwischenahn property combines Hanseatic groundedness with an unwavering commitment to outstanding hospitality: a private beach, an EidenSPA spanning over 1,500 square meters, a kitchen guided by gourmet principles with ingredients from the hotel's own kitchen garden and the only vineyard in the Ammerland region. With 107 rooms and 14 apartments, two restaurants, and an extensive wellness and leisure offering, the hotel receives a high volume of guest inquiries every day — before arrival, during the stay, and across a wide variety of channels. The ideal conditions for automated guest communication.
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When the Phone Won't Stop Ringing
Before working with DialogShift, guest communication at Jagdhaus Eiden required constant manual handling. Sarah Katrin Korth, Executive Assistant at the hotel, describes the situation as it was: "Before DialogShift, managing guest communication across different channels was very time-consuming. Many recurring inquiries — especially phone calls with straightforward questions — had to be handled manually, which put a significant strain on the team, particularly during peak times." The requirement was clear: the system needed to be automated and scalable enough to provide lasting relief for the team, while staying close enough to guests that the hotel's warm, personal atmosphere wouldn't be lost. Sounds impossible?
A Chatbot That Knows the Hotel
Jagdhaus Eiden chose DialogShift's Chat AI, part of the 360° AI platform that enables hotels to automate their entire guest communication from a single source. In addition to the website, Chatbot Marie also responds via WhatsApp, so guests can get answers around the clock through whichever channel suits them best.
DialogShift's 360° AI is designed as an all-in-one solution: Chat AI, WhatsApp, Phone AI, Email AI, and Journey Messaging all come together in a single hotel AI. Hotels don't need to juggle multiple providers — instead, they have one central platform and one central knowledge base for all digital guest communication.
3,511 Responses. Zero Live Chats. 97% Straight to Booking.
The numbers speak for themselves. Last month, the Chat AI at Jagdhaus Eiden handled 3,511 guest inquiries fully automatically, without requiring a single minute of human time. The automation rate stands at 100%. Even more striking is the conversion rate: 97% of all chatbot interactions end with a redirect into the booking flow — because the AI doesn't just answer questions, it also supports the booking process. For the team, this translates into tangible day-to-day relief: "Since introducing DialogShift, guest inquiries are answered automatically — and that goes well beyond standard questions. The team can focus on individual guest requests, which has brought more efficiency and less pressure to our daily work."
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Fast, Effortless — and Still Personal
The chatbot's introduction has been well received not only internally. Guests notice the difference too, and appreciate it: "Guests value the fast and straightforward communication with the chatbot. The team also praises how intuitive it is to use and the time it saves."
For a hotel like Jagdhaus Eiden, whose DNA is personal hospitality, it was essential that the chatbot reflect that same tone. DialogShift's solution allows for a high degree of customization. The bot communicates in a way that matches the language and attitude of the hotel: "What we like most is the combination of automation and a personal touch. The chatbot takes the load off us while staying close to the guest and ensuring high-quality communication."
This approach reflects the philosophy behind DialogShift's 360° AI: technology should not replace hotel staff, but empower them to focus on what matters most: hospitality.
