The hotel AI for all your guest communication

Hotels of all sizes rely on DialogShift's Generative AI to automate guest communication, increase productivity, improve guest service and generate more direct bookings.

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Over 1000 hotels are supported by DialogShift 💙
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We write success stories

The Bayerwaldhof

Alfons Weiß runs the Bayerwaldhof Hotel in the Bavarian Forest and is more than successful: a full house all year round and without the help of booking portals. So far so good, but probably the most impressive feats are performed by the team behind the scenes.

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The Fritz Lauterbad

Team Lauterbad has been working with chatbot Fritz since fall 2022. The collaboration between Fritz Lauterbad and DialogShift is a real success story! But read for yourself.

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The Kurhotel an der Obermaintherme

The 4**** Best Western Plus Kurhotel an der Obermaintherme is definitely a pioneer when it comes to automation. Behind the scenes at the wellness hotel, several robots are doing their rounds. Managing Director Andreas Poth reports on how he surprises his team and his guests every day.

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The Tourismus-experten

Digitalization, automation & artificial intelligence in particular are unexplored territory for many people. Surrounded by operational business, far too many tasks and far too little time, the hotel chatbot project often seems huge. If only there was someone who could do this work for you...

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The Seehotel Wiesler

The Wieslers have a long tradition. The Seehotel Wiesler on Lake Titisee in the Black Forest is now in its third generation. Up-and-coming hotelier Anna Wiesler talks about the secret of a harmonious family business, her enthusiasm for technology and a utopia of fairer rating systems.

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One AI for all guest communication

A hotel AI that knows your hotel and communicates with your guests exactly as you do. 🧠

  • Chatbot AI
  • Email AI
  • Review AI
  • Phone AI 
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Reducing the workload through automation

Relieve your employees and generate more bookings. 💰

  • at least 95% automation
  • generate leads around the clock
  • AI that speaks your language
  • be available where your guests are and become twice as fast in email processing
Read what the others say >

Be available where your guests are

Integrate your hotel AI into various communication channels. 🚀

  • Social Media
  • Inhouse Communication
  • Phone
  • e-mail
See our partners >

Why DialogShift?

Over 5 years of AI experience and more than 1000 chatbot setups make us a professional when it comes to automated guest communication. 💙

  • We are industry experts: lean back thanks to concierge onboarding and benefit from our experience!
  • Your hotel and your team don't have to make any compromises with us. The identity and character of your hotel is our top priority - because you know your hotel best.
  • Flexibility and control are no contradiction for us: Even after onboarding, quality assurance still applies with us - but you decide when and how you keep your AI up to date. If there's ever a problem, we're just an email away.
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That's what our customers think about us

Our guests love it!

Our guests love the ability to communicate with us quickly and efficiently. Thanks to the chatbot, potential guests receive an answer on the website without delay - around the clock and in more than 100 languages. This relieves our employees and pleases our potential guests, who can start a booking directly in the chat. As we generate additional bookings through the chatbot, the investment pays off for us.

Bettina Pereira
Head of Sales & Marketing welcome hotels Schweiz
A benefit for guests and employees

For our 150 hotels in Europe, DialogShift helps us to answer guest inquiries based on AI - easily online, at any time and in various languages. As an additional component in our digital guest journey, DialogShift's chatbot makes our employees' day-to-day work easier and creates more time for individual guest communication.

David Etmenan
Chief Executive Officer & Owner NOVUM Hospitality
More time for guest service

Especially in the upscale hotel industry, the goal should be to achieve more time for guest service. Due to the many recurring questions that exist in our industry, the chatbot is a really helpful support.

Tobias Berghäuser
Managing Director
KPM Hotel & Residences Berlin
Shortening communication processes

We use DialogShift to automate the process of responding to guest inquiries. DialogShift's AI-based chatbot has shortened our communication processes and helped us reduce the time we spend interacting with each guest.

Stefan Mertens
Director E-Commerce
Event Hotels
The phone no longer rings

After the first few weeks with the new chatbot, we initially thought our telephone system was broken. Then it turned out: we simply received far fewer calls because of our chatbot, which took a lot of pressure off our front office

Dr. Verena Jaeschke
Managing Director
Hotel Oderberger
Simply hardworking!

Bot Sepp answers an average of around 4000 inquiries every month. The chatbot is not only incredibly popular with our guests. We also use it with our employees. You might think it doesn't fit in with such a traditional hotel - but quite the opposite!

Alfons Weiß




80 Million

successful conversations

Seamless integration

Discover the DialogShift ecosystem. 🕸️ We work with many great partners that we wouldn't want to miss in the DialogShift family! However, our products work independently of them, no matter which booking engine or guest app you already use. No new purchases, just DialogShift.


DialogShift integrates seamlessly with HNS for an improved hotel communication and booking experience. This integration optimizes efficiency and ease of use for hotel staff and guests.

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Our integration allows access to the MEWS guest information. This not only increases personalization, but also the efficiency of a process.

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Thanks to the technical integration with Apaleo, the DialogShift chat also has access to the Apaleo guest information - for an optimized and more personal process.

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Our integration with hotelkit makes it possible to be notified of incoming live chats in the hotelkit app. For guaranteed smooth processes.

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Thanks to our integration, the DialogShift chat button appears in the straiv digital guest folder. For relaxed live chat trading.

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Get our free chatbot guide for hotels

Many best practice examples and tips for your AI project. 💡

Let's make your hotel fit for the future.

Take the first step towards digital guest communication. We are just a click away.

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