As the first spa among our clients, the Thermal Spa Loipersdorf team is a true pioneer. How does our AI help them gain more time?

Thermal Spa Loipersdorf in Styria is one of the best-known wellness destinations in Austria. With a wide range of relaxation, activities, and hospitality, the spa offers its guests a unique experience – now also digitally supported. With the implementation of DialogShift’s AI chatbot, guest communication has become even more efficient.

Challenge: 24/7 availability with a high volume of inquiries

With a diverse range of packages, day passes, events, and wellness specials, the team at Thermal Spa Loipersdorf was confronted daily with a large number of recurring questions. Manually answering these inquiries not only took time but also led to long response times during peak periods.

Solution: Digital guest service with the DialogShift AI chatbot

“We wanted to offer our guests a modern, fast, and always-available service – the AI chatbot impressed us immediately with its efficiency and user-friendliness,” reports the team at Thermal Spa Loipersdorf.

Since its introduction, the chatbot reliably handles frequently asked questions: such as information on packages and offers, direct ticket purchase via link, events and activities, opening hours and prices, or vouchers and stay options. Integrated on the website and across other digital touchpoints, the chatbot is always visible and accessible to guests.

Result: Relief, efficiency – and delighted guests

The positive effect was not long in coming: noticeable relief for the team – more time for individual guest care, 24/7 availability, even outside office hours, positive feedback from guests who find the chatbot “helpful,” “straightforward,” and “contemporary,” and higher conversion rates: many guests start their booking directly through the chatbot.

“Whether it’s questions about packages, events, or ticket purchases – our digital assistant reliably handles all recurring inquiries. Our guests are thrilled and especially appreciate the simple, quick support!” is the feedback from the team at Thermal Spa Loipersdorf.

Conclusion: AI-supported communication for spas – a success

With the implementation of our AI chatbot, Thermal Spa Loipersdorf has struck a digital chord of the times. Guests receive immediate answers to their questions, the team is relieved. A win-win for guests and staff – and another prime example of successful digital transformation in the leisure industry.

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