Digitalization in Everyday Hotel Life

Digitalization has long since become part of everyday life in hotels. But when does it show its true value? At aletto Hotels, the answer is clear: whenever guests receive quick and uncomplicated responses – without waiting times and regardless of the hour. This is where DialogShift comes in. With Phone AI, aletto Hotels relies on a smart solution that enhances both service quality and efficiency.

Automated Answers, More Time for What Really Matters

Whether it’s check-in times, parking, breakfast options, or bookings: Phone AI reliably answers the most common questions and, if needed, sends the appropriate booking link directly. This means less strain on the team and significantly shorter waiting times for guests.

The strength of the solution becomes particularly clear in stressful moments. When many guests arrive at the same time or the phone won’t stop ringing, Phone AI provides noticeable relief. It automatically handles standard inquiries and gives the team the space to focus on what really counts – personal hospitality.

Available 24/7, No Waiting Line

Another advantage: accessibility no longer ends at the reception desk. Even late at night or in the middle of the night, guests receive reliable information – quickly, easily, and without being put on hold. The feedback has been overwhelmingly positive. Many guests are surprised at how simple and reliable the phone AI works.

Digitalization That Truly Improves Service

“Digitalization is always worthwhile for us when it improves service for our guests and provides noticeable relief for our team – and that’s exactly what we achieve with DialogShift and Phone AI,” says Razvan Lates, Chief Commercial & Marketing Officer at aletto Hotels.

For aletto Hotels, the smart voice on the phone is more than just a digital tool. It has become an integral part of modern hospitality – and a real benefit for both guests and staff alike.