Hotel AI from DialogShift: Chatbot, Phone, Email, WhatsApp

Over 1200 hotels are supported by DialogShift. Discover our customers

Products

All guest communication in one place. Finally.

A hotel AI that knows your hotel and communicates with your guests exactly as you do.

Chat AI

Coming soon

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A hotel chat powered by GPT—answers almost any question, in 100+ languages.

Phone AI

Coming soon

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Always on, always fluent: a phone service that handles bookings and guest questions.

Email AI

Coming soon

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Answers guest emails in your hotel’s voice, making responses twice as fast.

Journey Messaging AI

Coming soon

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95% of guest communication automated—next up, proactive WhatsApp journey messaging.

Review AI

Coming soon

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Guest reviews answered in your hotel’s tone, saving time and keeping consistency.

AI Database

One intelligent hub that connects all your systems.

Learns from everything: PDFs, websites, documents, FAQ catalogs – your AI becomes a hotel expert

Connects all your systems: Pulls information from booking engine, PMS, GIATA Drive, Guestnet, Hotel MSSNGR & more

Always up-to-date: Daily automatic updates, warns about missing information

Artificial Intelligence that delivers real value. See the measurable results our customers achieve with DialogShift.

Explore case studies

1000+

bookings with Phone AI

Upstalsboom

30%

of Chatbot conversations result in a booking

Althoff Hotels

20,000+

of Chatbot conversations per month

Motel One

167

hours saved per/month

Sonnenalp Resort

A real must-have for any hotel that wants to offer its guests the best possible service

Dennis Fähndrich

Revenue & Reservation Manager,
The Florentin

Key features

Everything your hotel AI should be.

Instant, multilingual, and on-brand—AI guest communication across every channel.

Direct bookings

Turn conversations into bookings. DialogShift helps boost direct bookings, cutting out the middleman and growing your revenue.

95% Automation

Free up your team by letting AI take care of repetitive queries. Guests get instant answers, and staff get time back.

Manage all guest communication

Easily manage all guest channels in one place—so your hotel’s communication stays consistent, fast, and effortless.

Drive revenue

Timing your WhatsApp outreach effectively boosts engagement and captures your audience's attention, leading to meaningful interactions.

A travel companion

Uses the most advanced speech models on the market for natural, human-like conversations

Integrations

Smart ecosystem, seamless integration.

DialogShift’s features seamless integrations with your favourite hospitality platforms.

See integrations

About us

Why DialogShift?

Proven AI with 1,200+ happy customers

Industry leaders

Rely on our concierge-style onboarding and proven expertise to set your hotel up for success.

6+ years in AI

1,000+ chat installations

1200 customers and the only holistic AI platform for hotels

Everything integrated

Complete solution, not patchwork – one seamless platform for simple, consistent operations

Customised AI for your hotel

AI across all your channels

Integrates with all booking engines

Reliable partner

Proven, stable technology developed in-house with professional support, tested best practices, and measurable results.

1-2 weeks onboarding

Security built-in

Dedicated support team

Hello 👋 I’m Olga from DialogShift.

Curious how AI could elevate your hotel experience?

Book a call

Testimonials

See why hotels love using DialogShift's Hotel AI

100% Satisfaction from over 1200+ hotels.

Fast Service, Easy Collaboration

“With DialogShift, we have a chat that really suits us. Our guests love the fast service, and we appreciate the straightforward collaboration!”

Constanze Döbber

Marketing Lead

Marc Schönfeld

We use DialogShift's AI-powered chatbot as a digital concierge for our guests. Whether they need information about getting here, parking, breakfast times or things to do in the area, our guests receive quick answers around the clock, directly via the website, via WhatsApp or even by telephone via our telephone AI for those who prefer to speak rather than write. 97% of enquiries are answered fully automatically, which noticeably reduces the workload on our front desk. It is important to us that AI does not replace our reception staff, but rather supports our team in their daily work. Our goal is clear: no guest should have to wait and no guest should be lost. AI helps us to achieve this goal and frees us up to focus on what is most important: making every stay at harry's home special. Translated with DeepL.com (free version)

Marc Schönfeld

Director Business Development | authorized signatory

Pricing

Pricing that meets you at every level.

Whether you’re a boutique or a multi-property hotel, our plans are built to fit your needs.

View pricing

Hotel AI from

200 €

per month

Learn more

Get our free AI guides for hotels

Discover what our products can do for your hotel

Get a clear view of how each product can support your hotel, improve operations, and create better guest experiences.

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Get our guide on how AI is transforming the industry.

Professionals who know the hotel industry inside and out talk about AI in various areas of a hotel.

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Download our ultimate chatbot guide for hotels!

Good practice and proven tips and tricks for the implementation of chatbots in hotels.

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Get started

Let's take your guest communication to the next level

Your chat AI can send proactive, personalized messages throughout the guest journey — powered by our Journey Messaging AI.

“The best hospitality AI chat on the market right now.”

Upcoming events

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Frequently asked questions

How often does the AI read the data?

Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀

How can I maintain my AI database?

You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products. Just dump all PDF files, website links, onboarding documents or whatver in there – our AI learns from everything you feed it with!

Do you integrate ChatGPT?

No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡

Which AI models do you use?

Our solution is based on state-of-the-art generative AI. We use various large language models, including models from leading providers such as OpenAI and Anthropic. This combination enables us to make optimum use of the strengths of the different models and provide a customized, high-performance AI solution.

What needs to be considered with regard to data protection?

Our company promises you data security & GDPR compliance in accordance with European law. 🇪🇺

What are the requirements for working with DialogShift?

Above all, you need a hotel - and then you're ready to go! Our hotel AI integrates with your hotel and not the other way around. Our AI works with every booking engine. In addition, we have many integrations with great partners that make the collaboration even more seamless. 🌐 Every hotel can have a hotel AI.

Does your system also work without PMS integration?

It doesn't necessarily need to be integrated into a property management system, our AI applications work independently. In 2025 we will launch our AI agents, which can take over tasks and processes such as recording bookings and guest requests, upselling, etc. We are already developing integrations in property management systems for this purpose. 💡

How many languages does the AI support?

Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️

Can DialogShift send proactive messages to guests?

Yes! Discover our product page on journey messaging AI to find out more.

How long does it take to set up the hotel AI?

The most time-consuming part of your hotel AI project will be providing the AI with all the information about your hotel at the start. How long it takes to set it up therefore depends largely on how quickly you can equip your AI with the necessary knowledge. We will help you with this, just like with all the other steps! Experience shows that our onboarding process takes around 1 - 2 weeks. ⏰