Using MSSNGR as the Heart of Your Guest Communication?

Whether it’s the restaurant menu, spa program, leisure activities, or house rules – all relevant information is centrally stored in this platform and distributed via app, web widget, in-room TV, and digital signage. With our integration, we access exactly this database directly and automatically keep your DialogShift chatbot AI up to date. This eliminates any need for duplicate maintenance, and your guests receive reliable information at all times from a single source.

Automatic Synchronization Keeps Your AI Current

Behind the scenes, DialogShift communicates with MSSNGR every two hours via API and loads the latest content into your AI’s knowledge base. New menus, updated event details, or changed sauna hours are imported without any manual effort. While you focus on your day-to-day operations, the AI ensures all information remains up to date. This helps avoid errors and misinformation caused by outdated data.

Comprehensive Knowledge and High Response Quality in the 5-Star Segment

In the luxury segment, it’s not just speed that counts – it’s quality above all. The more comprehensive your hotel AI’s knowledge base, the more precise and in-depth the responses from your chatbot, phone AI, or email AI. DialogShift doesn’t rely solely on MSSNGR data, but combines it with your individual hotel knowledge: room categories, special features of your property, or insider tips for excursions. This creates an all-in-one hotel AI that knows as much as your most experienced front desk employee. The result is high-quality, context-based responses – for example, when a guest wants to know which yoga classes are available in the coming days or what’s included in the spa program.

How Guests Benefit from the Integration

Imagine a guest wants to book a tennis court at short notice, view today’s lunch menu, or check the next sauna infusions in the Finnish sauna. They ask via WhatsApp, the MSSNGR app, or the web widget and receive immediate, concrete details – including a link to booking options in a sleek slide-out. This seamless communication avoids wait times, enhances the sense of luxury, and increases the willingness to book additional services. Especially in upscale hotels, this digital concierge service positively impacts overall ratings and recommendation rates.

Real-World Example: Hotel Beatus on Lake Thun

In June 2025, the renowned 5-star Hotel Beatus went live with our integration. Hotel director Sebastian Moser reports that his guests now have all the details “at their fingertips” – from the gourmet restaurant’s special menu to the fitness class schedule. Thanks to the automatic updates, the front desk team is noticeably relieved and can focus on more personalized guest requests. At the same time, rising online reviews and direct bookings show just how worthwhile the investment in seamless, AI-supported communication truly is.

Central Data Source Instead of Isolated Solutions

Many hotels still work with multiple systems where similar information is maintained separately: restaurant CMS, event calendars, spa software, guest directory tools. Every update takes time, while inconsistencies increase the risk of booking errors or misinformation. With the DialogShift-MSSNGR integration, this complexity becomes a thing of the past. A single update in MSSNGR is enough, and all channels reflect the change. Your team stays flexible while administrative workload is minimized.

Conclusion: One System, Infinite Knowledge

With the DialogShift-MSSNGR integration, you establish centralized, automated data maintenance and ensure the highest level of service quality. Your DialogShift chatbot AI accesses a knowledge base that knows as much as your longest-serving employee and delivers consistent responses across all channels. This reduces effort, increases guest satisfaction, and sets new standards in 5-star guest service.