DialogShift is winner in Google's Business Messages Build-an-Agent competition

Posted by:
July 15, 2021

DialogShift is winner in Google's Business Messages Build-an-Agent competition

DialogShift wins the prestigious award for its Google's Business Messages application for Hotel Haffhus, for combining state-of-the-art AI (in 109 languages) with human empathy and conversational design to increase interactions and direct bookings.

Chatbot Alex helps the hotel manage the high volume of messages by automatically answering more than 100 questions regarding the hotel. When necessary, he turns the conversation over to the hotel team, who can chat directly with guests in real time using Live Chat. Potential guests are engaged in a conversation by the chatbot in Google Search and on Google Maps, it communicates benefits and special features of the hotel and enables direct bookings from the chat. The connection with the reservation system allows guests, after receiving the information they were looking for, to conveniently book their stay from the chat. After all, the shorter the path to booking, the better.

The Business Messages application for Hotel Haffhus was awarded a third prize in the global competition.

DialogShift is a member of Google's Business Messages Partner Program

As a partner in Google's program, DialogShift helps hotels incorporate Google's Business Messages as a communication channel for guest communications. This means that hotels can connect with potential guests at the earliest possible stage of the guest journey and reach even more guests that way. When travelers write to the hotel via Google Search, the hotel gets the opportunity to interact with them directly. Business Messages includes extensive messaging features such as carousels, quick responses for guided dialogs, and images to increase bookings and upselling.

Participation in Google's Business Messages program allows DialogShift to further develop the technology, influence the roadmap, and provide its customers with an even better messaging experience through Google Search and Maps.

DialogShift helps hotels leverage AI to optimize guest communications

With DialogShift, hotels are able to automate up to 90% of guest inquiries, enabling them to respond to guest requests faster and more efficiently. The big advantage for guests is that they can engage with the hotel at different touchpoints, when and where they want: Google, hotel website, guest app or social messaging. Messages from different channels are bundled into a central inbox, automatically sorted and assigned to the relevant teams.

Hotels using DialogShift's industry-leading guest messaging platform have up to a 10x increase in booking conversions compared to traditional websites, 50% increase in guest communication efficiency, and happier - because unburdened - staff:ers.

"This award from Google is a tremendous recognition of our technology and the solution we have developed to meet the specific needs of hotels and their guests. Many thanks to the DialogShift team and Hotel Haffhus for this award," says Stefan Heuser, CTO of DialogShift.