Hotel AI from DialogShift: Chatbot, Phone, Email, WhatsApp

Over 1200 hotels are supported by DialogShift. Discover our customers

Products

All guest communication in one place. Finally.

A hotel AI that knows your hotel and communicates with your guests exactly as you do.

Chat AI

Coming soon

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A hotel chat powered by GPT—answers almost any question, in 100+ languages.

Phone AI

Coming soon

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Always on, always fluent: a phone service that handles bookings and guest questions.

Email AI

Coming soon

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Answers guest emails in your hotel’s voice, making responses twice as fast.

Journey Messaging AI

Coming soon

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95% of guest communication automated—next up, proactive WhatsApp journey messaging.

Review AI

Coming soon

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Guest reviews answered in your hotel’s tone, saving time and keeping consistency.

AI Database

One intelligent hub that connects all your systems.

Learns from everything: PDFs, websites, documents, FAQ catalogs – your AI becomes a hotel expert

Connects all your systems: Pulls information from booking engine, PMS, GIATA Drive, Guestnet, Hotel MSSNGR & more

Always up-to-date: Daily automatic updates, warns about missing information

Artificial Intelligence that delivers real value. See the measurable results our customers achieve with DialogShift.

Explore case studies

1000+

bookings with Phone AI

Upstalsboom

30%

of Chatbot conversations result in a booking

Althoff Hotels

20,000+

of Chatbot conversations per month

Motel One

167

hours saved per/month

Sonnenalp Resort

A real must-have for any hotel that wants to offer its guests the best possible service

Dennis Fähndrich

Revenue & Reservation Manager, The Florentin

Key features

Everything your hotel AI should be.

Instant, multilingual, and on-brand—AI guest communication across every channel.

Direct bookings

Turn conversations into bookings. DialogShift helps boost direct bookings, cutting out the middleman and growing your revenue.

95% Automation

Free up your team by letting AI take care of repetitive queries. Guests get instant answers, and staff get time back.

Manage all guest communication

Easily manage all guest channels in one place—so your hotel’s communication stays consistent, fast, and effortless.

Drive revenue

Timing your WhatsApp outreach effectively boosts engagement and captures your audience's attention, leading to meaningful interactions.

A travel companion

Uses the most advanced speech models on the market for natural, human-like conversations

Integrations

Smart ecosystem, seamless integration.

DialogShift’s features seamless integrations with your favourite hospitality platforms.

See integrations

About us

Why DialogShift?

Proven AI with 1,200+ happy customers

Industry leaders

Rely on our concierge-style onboarding and proven expertise to set your hotel up for success.

6+ years in AI

1,000+ chat installations

1200 customers and the only holistic AI platform for hotels

Everything integrated

Complete solution, not patchwork – one seamless platform for simple, consistent operations

Customised AI for your hotel

AI across all your channels

Integrates with all booking engines

Reliable partner

Proven, stable technology developed in-house with professional support, tested best practices, and measurable results.

1-2 weeks onboarding

Security built-in

Dedicated support team

Hello 👋 I’m Olga from DialogShift.

Curious how AI could elevate your hotel experience?

Book a call

Testimonials

See why hotels love using DialogShift's Hotel AI

100% Satisfaction from over 1200+ hotels.

A benefit for guests and employees

For our 150 hotels in Europe, DialogShift helps us to answer guest inquiries based on AI - easily online, at any time and in various languages. As an additional component in our digital guest journey, DialogShift's chatbot makes our employees' day-to-day work easier and creates more time for individual guest communication.

David E

CEO & Owner NOVUM Hospitality

Thrilled After a Year with DialogShift

“We’ve been with DialogShift for over a year now, and we’re still thrilled! Our chat runs smoothly, and our new Phone AI “Wally” is a great addition. Easy to use, great support – we couldn’t be happier!”

Anna Trenkle

Marketing

Worth the investment!

Thanks to the chatbot, potential guests receive an answer on the website without delay - around the clock and in more than 100 languages. This relieves our employees and pleases our potential guests, who can start a booking directly in the chat. As we generate additional bookings through the chatbot, the investment pays off for us.

Bettina P

Head of Sales & Marketing, Welcome Hotels Schweiz

Pricing

Pricing that meets you at every level.

Whether you’re a boutique or a multi-property hotel, our plans are built to fit your needs.

View pricing

Hotel AI from

200 €

per month

Learn more

Get our free AI guides for hotels

Get our guide on how AI is transforming the industry.

Professionals who know the hotel industry inside and out talk about AI in various areas of a hotel.

Download

Download our ultimate chatbot guide for hotels!

Good practice and proven tips and tricks for the implementation of chatbots in hotels.

Download

Get started

Take guest communication to the next level

Your chat can send proactive, personalized messages throughout the guest journey — powered by our Journey Messaging AI.

"Currently the best hospitality-specific chatbot on the market."

Upcoming events

Online

Wednesday

14 January 2026

Design Center Linz

ÖHV Hotel Congress 2026

Frequently asked questions

How often does the AI read the data?

Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀

How can I maintain my AI database?

You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products. Just dump all PDF files, website links, onboarding documents or whatver in there – our AI learns from everything you feed it with!

Do you integrate ChatGPT?

No, we do not integrate ChatGPT directly. Our solution is based on the powerful AI models from OpenAI or Anthropic, for example, which are provided via Microsoft Azure or Amazon AWS. These models give us the flexibility to customize them specifically to your requirements and the information you provide. Unlike AI applications such as ChatGPT, our hotel AI is tailored to the specific data and information of your business. This ensures a secure, reliable and customized solution. 💡

Does your system also work without PMS integration?

It doesn't necessarily need to be integrated into a property management system, our AI applications work independently. In 2025 we will launch our AI agents, which can take over tasks and processes such as recording bookings and guest requests, upselling, etc. We are already developing integrations in property management systems for this purpose. 💡

How many languages does the AI support?

Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️

Can DialogShift send proactive messages to guests?

Yes! Discover our product page on journey messaging AI to find out more.

How long does it take to set up the hotel AI?

The most time-consuming part of your hotel AI project will be providing the AI with all the information about your hotel at the start. How long it takes to set it up therefore depends largely on how quickly you can equip your AI with the necessary knowledge. We will help you with this, just like with all the other steps! Experience shows that our onboarding process takes around 1 - 2 weeks. ⏰