Over 1200 hotels are supported by DialogShift. Discover our customers
All guest communication in one place. Finally.
A hotel AI that knows your hotel and communicates with your guests exactly as you do.
Chat AI
A hotel chat powered by GPT—answers almost any question, in 100+ languages.
Phone AI
Always on, always fluent: a phone service that handles bookings and guest questions.
Email AI
Answers guest emails in your hotel’s voice, making responses twice as fast.
Journey Messaging AI
95% of guest communication automated—next up, proactive WhatsApp journey messaging.
Review AI
Guest reviews answered in your hotel’s tone, saving time and keeping consistency.
AI Database
One intelligent hub that connects all your systems.
Learns from everything: PDFs, websites, documents, FAQ catalogs – your AI becomes a hotel expert
Connects all your systems: Pulls information from booking engine, PMS, GIATA Drive, Guestnet, Hotel MSSNGR & more
Always up-to-date: Daily automatic updates, warns about missing information
A real must-have for any hotel that wants to offer its guests the best possible service
Key features
Everything your hotel AI should be.
Instant, multilingual, and on-brand—AI guest communication across every channel.
Direct bookings
Turn conversations into bookings. DialogShift helps boost direct bookings, cutting out the middleman and growing your revenue.
95% Automation
Manage all guest communication
Drive revenue
A travel companion
Uses the most advanced speech models on the market for natural, human-like conversations
About us
Proven AI with 1,200+ happy customers
Industry leaders
Rely on our concierge-style onboarding and proven expertise to set your hotel up for success.
Everything integrated
Complete solution, not patchwork – one seamless platform for simple, consistent operations
Reliable partner
Proven, stable technology developed in-house with professional support, tested best practices, and measurable results.
Testimonials
100% Satisfaction from over 1200+ hotels.
Less Call Volume, More Staff Flexibility
“The call volume for the agent has decreased because the questions around the hotel stay are being handled – giving the agent more time for other, more individual tasks. The Phone AI covers 24/7, which is impossible with manpower alone. This gives us more flexibility in staff planning. The focus was especially on saving time for informative, recurring questions in our calls, which account for about 40% of total volume.”
Nicole Opitz
Director
Simply hardworking!
Bot Sepp answers an average of around 4000 inquiries every month. The chatbot is not only incredibly popular with our guests. We also use it with our employees. You might think it doesn't fit in with such a traditional hotel - but quite the opposite!
Alfons W
Hotel Manager, Bayerwaldhof
A Must-Have for Modern Hotels
“I am absolutely thrilled with the Dialogshift chat! Not only is the product outstanding, it is also always up to date – it adapts perfectly to the current requirements of the industry. The onboarding process was straightforward and pleasant. The day-to-day support is first-class. I particularly appreciate the expertise of the product owners, who know exactly what is important in the hotel industry and what guests really want. The chat is constantly being developed and never stands still, which is a huge advantage for us. A real must-have for any hotel that wants to offer its guests the best possible service.”
Dennis Fähndrich
Revenue & Reservation Manager
Get our free AI guides for hotels
Get started
Take guest communication to the next level
"Currently the best hospitality-specific chatbot on the market."
