Over 1200 hotels are supported by DialogShift. Discover our customers
All guest communication in one place. Finally.
A hotel AI that knows your hotel and communicates with your guests exactly as you do.
Chat AI
A hotel chat powered by GPT—answers almost any question, in 100+ languages.
Phone AI
Always on, always fluent: a phone service that handles bookings and guest questions.
Email AI
Answers guest emails in your hotel’s voice, making responses twice as fast.
Journey Messaging AI
95% of guest communication automated—next up, proactive WhatsApp journey messaging.
Review AI
Guest reviews answered in your hotel’s tone, saving time and keeping consistency.
AI Database
One intelligent hub that connects all your systems.
Learns from everything: PDFs, websites, documents, FAQ catalogs – your AI becomes a hotel expert
Connects all your systems: Pulls information from booking engine, PMS, GIATA Drive, Guestnet, Hotel MSSNGR & more
Always up-to-date: Daily automatic updates, warns about missing information
A real must-have for any hotel that wants to offer its guests the best possible service
Key features
Everything your hotel AI should be.
Instant, multilingual, and on-brand—AI guest communication across every channel.
Direct bookings
Turn conversations into bookings. DialogShift helps boost direct bookings, cutting out the middleman and growing your revenue.
95% Automation
Manage all guest communication
Drive revenue
A travel companion
Uses the most advanced speech models on the market for natural, human-like conversations
About us
Proven AI with 1,200+ happy customers
Industry leaders
Rely on our concierge-style onboarding and proven expertise to set your hotel up for success.
Everything integrated
Complete solution, not patchwork – one seamless platform for simple, consistent operations
Reliable partner
Proven, stable technology developed in-house with professional support, tested best practices, and measurable results.
Testimonials
100% Satisfaction from over 1200+ hotels.
AI That Complements Our Philosophy
“AI is not a replacement for us, but a strong complement that supports our philosophy: to work efficiently, reliably, and service-oriented. Our hotel thrives on a mix of tradition and progress – and the Phone AI fits perfectly into that!”
Jana Popp
Managing Director
The phone no longer rings
After the first few weeks with the new chatbot, we initially thought our telephone system was broken. Then it turned out: we simply received far fewer calls because of our chatbot, which took a lot of pressure off our front office
Verena J
Managing Director, Hotel Oderberger
Tom Transforms Guest Communication
“Our chat ‘Tom’ has transformed guest communication. Guests receive quick, precise, and friendly responses around the clock, freeing our team for genuine hospitality. Integration was smooth, and the system is easy to use. Simply excellent!”
Romina Gaupels
Founder
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Take guest communication to the next level
"Currently the best hospitality-specific chatbot on the market."
