Your Chat AI is always there for your guests. 24/7, in over 100 languages
automation across your channels – real relief for your team.
of guest chats with our Chat AI lead directly to a booking.
guest questions answered automatically every month
Benefits
Less routine. More guest experience with Agentic AI.
Your chat as an active sales agent: The Booking Agent guides guests from first question to final click — boosting conversions, reducing drop-offs, and driving more direct bookings.
Higher guest satisfaction: Patience for long waiting times or poor availability is fading fast. Hotels that respond instantly, in multiple languages and with competence, see a proven boost in guest satisfaction.
Across the entire guest journey: The Chat AI accompanies your guests every step of the way – informing, reminding, and ensuring no contact is ever lost. Always available, on every channel.
Built for hospitality. The DialogShift Chat AI was purpose-built for hotels — not a repurposed generic tool. It understands the unique needs of the hospitality industry inside out.
Beyond basic FAQs: More than a Q&A tool, the Chat AI is your guests’ travel companion — handling bookings, reservations, and personalized recommendations with expert precision.
Top response quality meets maximum automation: As the first guest touchpoint, DialogShift delivers top-tier responses and leading automation — scaling exceptional service effortlessly.
Real relief for your team: Your Chat AI saves your staff up to two hours every day — time they can spend where it truly matters: with your guests.
Over 1200 hotels are supported by DialogShift. Discover our customers
Adapt to how your guests book today
More and more travelers prefer conversational booking with AI over traditional booking forms. Hotels with their own AI solution see a proven increase in direct bookings.
Features
Everything a reliable Chat AI Agent needs – and more.
From your website to WhatsApp. Your Chat AI communicates across all channels, in multiple languages, without ever taking a break.
Booking Agent – from conversation to conversion
The Booking Agent knows your real-time availability, room categories, and rates. It actively guides guests through the entire booking process — from the first request to final confirmation. Turning passive website visitors into direct bookings.
Wherever your guests are
Context-based handover to your team
Intelligent knowledge management
Built for hotel groups and chains
Hotel groups manage all properties centrally with granular user rights. A multi-property chat actively supports guests in finding the right hotel — based on predefined criteria such as meeting facilities, wellness offers, or location.
Over 100 languages
Images and videos in the chat
Analytics & Reports
Always accessible with our app
Fully GDPR-compliant
Multi-channel
About us
Proven AI with 1,200+ happy customers
Industry leaders
Rely on our concierge-style onboarding and proven expertise to set your hotel up for success.
Everything integrated
Complete solution, not patchwork – one seamless platform for simple, consistent operations
Reliable partner
Proven, stable technology developed in-house with professional support, tested best practices, and measurable results.
How it works
Quick to set up. Your Chat AI Agent Productive from day one.
Activate knowledge base
Connect your systems
Deploy Across Every Channel
“By implementing the DialogShift chat to our homepage, we have been able to significantly reduce the workload on our employees. Automating frequently asked questions saves us valuable time, allowing us to focus more on personal contact with our guests.”
“Currently the best hospitality-specific chat AI on the market. Great support and continuous innovation — highly recommended.”
“Our chat ‘Tom’ has transformed guest communication. Guests receive quick, precise, and friendly responses around the clock, freeing our team for genuine hospitality. Integration was smooth, and the system is easy to use. Simply excellent!”
“I am absolutely thrilled with the Dialogshift chat! Not only is the product outstanding, it is also always up to date – it adapts perfectly to the current requirements of the industry. The onboarding process was straightforward and pleasant. The day-to-day support is first-class. I particularly appreciate the expertise of the product owners, who know exactly what is important in the hotel industry and what guests really want. The chat is constantly being developed and never stands still, which is a huge advantage for us. A real must-have for any hotel that wants to offer its guests the best possible service.”
“We’ve been with DialogShift for over a year now, and we’re still thrilled! Our chat runs smoothly, and our new Phone AI “Wally” is a great addition. Easy to use, great support – we couldn’t be happier!”
"We at Parkhotel Emstaler Höhe are extremely satisfied with Dialogshift and the chat on our homepage, Facebook, booking page, etc. What impressed me most was that after setup, everything worked smoothly, continues to function to this day, and we have not even needed to contact support. It is simply a system that has worked flawlessly from the very beginning, which is very rare these days. We are looking forward to getting to know Phone AI."
‘On the day of departure, a guest spontaneously wanted to know if he could still book a massage – in the past, he would have had to contact us by phone or in person, with uncertain success. But this time? The chat AI not only took the request, but also automatically referred to the appropriate spa times and led directly to the booking. The result: a relaxed guest, a fully booked treatment – and a team that was able to shine without any additional effort.’
“With DialogShift, we have a chat that really suits us. Our guests love the fast service, and we appreciate the straightforward collaboration!”
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Take guest communication to the next level
"Currently the best hospitality-specific chatbot on the market."
