Journey Messaging AI: AI-Powered Guest Communication for Hotels

Proactive, not reactive: communication that elevates the guest experience

90-98%

WhatsApp open rates

20-40%

Email open rates

Benefits

We put the conversation on the right channel

Proximity without effort: Stay effortlessly close to your guests. Automated, channel-specific messaging ensures every touchpoint feels personal and timely—so you’re present when it matters, without adding pressure to your team.

WhatsApp open rates: 90–98%: WhatsApp delivers immediacy and intimacy that no other channel can match—your messages don’t just arrive, they’re read and acted on.

Email open rates: 20–40%: Email remains a trusted foundation for guest communication. Paired with instant messaging channels, it becomes even more powerful—creating a complete, seamless experience before, during, and after every stay.

Features

The most complete Journey Messaging AI.

From booking to post-stay, Journey Messaging AI delivers timely, multilingual messages across every channel—personalized, automated, and always on brand.

Journeys & Flows

Create numerous single or multi-step sequences according to your preferences, incorporating specific timing, conditions, and actions to enhance functionality.

Event-based triggers

Reach guests when it counts, booking received, planned check-in, arrival at the hotel.

Well-informed guests

Send automated messages with check-in links, room numbers, and door codes.

Seamless integration & actions with Make.com

Journey Messaging AI fits into your existing processes.

Prebuilt templates

Accelerate your communication by utilising pre-designed content that fits your needs, or take the time to customise each message to perfectly align with your brand's unique identity.

Channel priorities per guest

You set the order of your preferred communication methods: WhatsApp, Email, or SMS.

Test run

Send test messages to yourself before guests see them, so it’s just right.

Reliable delivery

If one channel fails, the AI automatically switches to another.

Break language barriers

The AI writes to guests in the right language automatically.

Open architecture

PMS integration as the foundation; add new events anytime.

Stay in control

See exactly which guest received which message.

Integrations

Smart ecosystem, seamless integration.

DialogShift’s features seamless integrations with your favourite hospitality platforms.

See integrations

Why DialogShift?

Why Journey Messaging AI from DialogShift?

Everything in one place—one platform, every touchpoint, easy to integrate and simple to use.

Grows with you

From simple booking confirmations to complex marketing campaigns.

Built for hospitality

Proprietary, independent technology tailored to hotels.

No vendor lock-in

Use our data in other systems connect external services.

Easy to use

Intuitive interface, no prior expertise required.

Hello 👋 I’m Olga from DialogShift.

Curious how AI could elevate your hotel experience?

Book a call

How it works

So simple. It’s effortless

Quick setup, instant benefits – existing customers get started at the push of a button.

Create or use a pre-ready template

Build your message your way—or choose from ready-made templates designed for every stage of the guest journey. Either way, you’ll save time while keeping communication personal and polished.

Define flows

Define your flows by setting triggers, assigning actions, and choosing the right channels to reach guests effectively.

Go live

Your guests receive messages automatically. Your Hotel AI handles follow-ups.

Testimonials

See why hotels love using Journey Messaging AI

Quick setup, instant benefits – existing customers get started at the push of a button.

Get started

“AI is not a replacement for us, but a strong complement that supports our philosophy: to work efficiently, reliably, and service-oriented. Our hotel thrives on a mix of tradition and progress – and the Phone AI fits perfectly into that!”

Jana Popp

Managing Director

“The call volume for the agent has decreased because the questions around the hotel stay are being handled – giving the agent more time for other, more individual tasks. The Phone AI covers 24/7, which is impossible with manpower alone. This gives us more flexibility in staff planning. The focus was especially on saving time for informative, recurring questions in our calls, which account for about 40% of total volume.”

Nicole Opitz

Director

Get started

Take guest communication to the next level

Your chat can send proactive, personalized messages throughout the guest journey — powered by our Journey Messaging AI.

"The AI behind the products improves constantly. DialogShift can be recommended without hesitation."

Journey Messaging AI FAQ’s

How often does the AI read the data?

Our AI technology extracts and processes information from various data sources with the highest accuracy. It re-reads information every 24 hours so that your AI is always up-to-date. 🚀

How can I maintain my AI database?

You can easily manage your AI database via the DialogShift app. One database for all your hotels and all your products. Just dump all PDF files, website links, onboarding documents or whatver in there – our AI learns from everything you feed it with!

Does your system also work without PMS integration?

It doesn't necessarily need to be integrated into a property management system, our AI applications work independently. In 2025 we will launch our AI agents, which can take over tasks and processes such as recording bookings and guest requests, upselling, etc. We are already developing integrations in property management systems for this purpose. 💡

How many languages does the AI support?

Our AI is a real linguistic talent. It speaks, writes and chats in over 108 languages. Turkish, Russian or Icelandic? The language switch works fluently. Best of all, even in live chat, messages are automatically translated so that your team can express themselves exactly as they wish. 🗣️

What goes into the AI database?

The AI database is the basis for the knowledge of your hotel AI. This is where you store everything the AI should know about your hotel. This can be done very easily in the form of URLs, PDFs, onboarding documents and much more.