Over 1200 hotels are supported by DialogShift. Discover our customers
All guest communication in one place. Finally.
A hotel AI that knows your hotel and communicates with your guests exactly as you do.
Chat AI
A hotel chat powered by GPT—answers almost any question, in 100+ languages.
Phone AI
Always on, always fluent: a phone service that handles bookings and guest questions.
Email AI
Answers guest emails in your hotel’s voice, making responses twice as fast.
Journey Messaging AI
95% of guest communication automated—next up, proactive WhatsApp journey messaging.
Review AI
Guest reviews answered in your hotel’s tone, saving time and keeping consistency.
AI Database
One intelligent hub that connects all your systems.
Learns from everything: PDFs, websites, documents, FAQ catalogs – your AI becomes a hotel expert
Connects all your systems: Pulls information from booking engine, PMS, GIATA Drive, Guestnet, Hotel MSSNGR & more
Always up-to-date: Daily automatic updates, warns about missing information
A real must-have for any hotel that wants to offer its guests the best possible service
Key features
Everything your hotel AI should be.
Instant, multilingual, and on-brand—AI guest communication across every channel.
Direct bookings
Turn conversations into bookings. DialogShift helps boost direct bookings, cutting out the middleman and growing your revenue.
95% Automation
Manage all guest communication
Drive revenue
A travel companion
Uses the most advanced speech models on the market for natural, human-like conversations
About us
Proven AI with 1,200+ happy customers
Industry leaders
Rely on our concierge-style onboarding and proven expertise to set your hotel up for success.
Everything integrated
Complete solution, not patchwork – one seamless platform for simple, consistent operations
Reliable partner
Proven, stable technology developed in-house with professional support, tested best practices, and measurable results.
Testimonials
100% Satisfaction from over 1200+ hotels.
Flawless from Day One
"We at Parkhotel Emstaler Höhe are extremely satisfied with Dialogshift and the chat on our homepage, Facebook, booking page, etc. What impressed me most was that after setup, everything worked smoothly, continues to function to this day, and we have not even needed to contact support. It is simply a system that has worked flawlessly from the very beginning, which is very rare these days. We are looking forward to getting to know Phone AI."
Lukas Frankfurth
Host and Managing Director
More time for guest service
Especially in the upscale hotel industry, the goal should be to achieve more time for guest service. Due to the many recurring questions that exist in our industry, the chatbot is a really helpful support.
Tobias B
Managing Director, KPM Hotel & Residences Berlin
Effortless Massage Booking Success
‘On the day of departure, a guest spontaneously wanted to know if he could still book a massage – in the past, he would have had to contact us by phone or in person, with uncertain success. But this time? The chat AI not only took the request, but also automatically referred to the appropriate spa times and led directly to the booking. The result: a relaxed guest, a fully booked treatment – and a team that was able to shine without any additional effort.’
Steffen Schillinger
CEO and Owner
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Take guest communication to the next level
"Currently the best hospitality-specific chatbot on the market."
