Over 1200 hotels are supported by DialogShift. Discover our customers
"We were surprised at how human technology can be. DialogShift not only provides smart tools, but also a genuine understanding of our industry. The platform is constantly evolving – just like us. It doesn't feel like software. It feels like the future."
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Testimonials
100% Satisfaction from over 1200+ hotels.
Less Call Volume, More Staff Flexibility
“The call volume for the agent has decreased because the questions around the hotel stay are being handled – giving the agent more time for other, more individual tasks. The Phone AI covers 24/7, which is impossible with manpower alone. This gives us more flexibility in staff planning. The focus was especially on saving time for informative, recurring questions in our calls, which account for about 40% of total volume.”
Nicole Opitz
Director
Simply hardworking!
Bot Sepp answers an average of around 4000 inquiries every month. The chatbot is not only incredibly popular with our guests. We also use it with our employees. You might think it doesn't fit in with such a traditional hotel - but quite the opposite!
Alfons W
Hotel Manager, Bayerwaldhof
A Must-Have for Modern Hotels
“I am absolutely thrilled with the Dialogshift chat! Not only is the product outstanding, it is also always up to date – it adapts perfectly to the current requirements of the industry. The onboarding process was straightforward and pleasant. The day-to-day support is first-class. I particularly appreciate the expertise of the product owners, who know exactly what is important in the hotel industry and what guests really want. The chat is constantly being developed and never stands still, which is a huge advantage for us. A real must-have for any hotel that wants to offer its guests the best possible service.”
Dennis Fähndrich
Revenue & Reservation Manager
