Guest communication in chat for hotels

Make yourself available to your guests along the entire guest journey in chat, right where they are: from Google search to check-out.

Dialogshift Chatbot

Our customers ❤️ DialogShift

Modernste KI Technologie

State-of-the-art AI technology

We offer a particularly extensively trained German and English AI language model for the hotel industry and thus achieve automation rates far above the industry average.

Optimiert auf Interaktion

Optimised for interaction & conversion

We differentiate ourselves from other providers through our focus on dialogue marketing and conversion. We translate our experience from millions of conversations into intelligent dialogue management.

109 verschiedene Sprachen

109 languages

The guest can interact with the chatbot in 109 languages. An auto-translation of live chats guarantees that staff in 109 languages can also answer guests.

Multi-Property Fähigkeiten für Hotelketten

Multi-property capabilities for hotel chains

We support workflows from the call centre sector: skill-based message routing, freely definable message queues and central team collaboration.

The most important chat channels for hotels

Chat on the website

Chatbots help to sustainably increase the share of direct bookings via the hotel website by ensuring round-the-clock availability for booking enquiries or booking-relevant questions. But also by communicating the hotel's unique selling points, special features and personality in dialogue.

Google's Business Messages

With Google's new chat, potential guests can contact hotels listed in Google Search or Google Maps with just one click. DialogShift can integrate the chatbot here and make Google another chat channel for guest communication. Live chats are answered centrally in the DialogShift Live Chat App.

Googles Business Messages

WhatsApp for hotels

DialogShift integrates WhatsApp Messenger into guest communication via the WhatsApp Business API. This way, guests can easily contact the hotel via WhatsApp, the AI chatbot takes over the first contact and relieves the team. Live chats are answered centrally in the DialogShift Live Chat App.

WhatsApp für Hotels

Chatbot in the guest app & booking system

Whether straiv by Code2Order, Gastfreund, Suitepad, Betterspace, Hello Guest or your own guest app. We have integrations for almost every purpose. The chatbot is connected to any booking system for bookings.

Additional chat channels

Facebook Messenger

Facebook Messenger

DialogShift also integrates the chatbot into Facebook Messenger. Live chats are redirected to the DialogShift Live Chat app.

Eigene Gäste App

Eigene Gäste App

The chat function with chatbot and live chat can also be integrated into your own guest app so that guests can contact your hotel easily and without complications.


staiv by Code2Order

The chat is deeply integrated into the web app of straiv by Code2Order. The chatbot can automatically open the right modules or forms in addition to all other functions.

Guest Journey E-Mailings

Guest Journey E-Mailings

Include a link to the chatbot in your journey mailing so that guests can direct their queries to you in the chat.



Guests can open the chat via a QR code. Whether in the room or at the pool - you can always be available for the guest and have recurring questions answered automatically by the chatbot.


Instagram (coming soon)

Are you active on Insta? Soon your hotel chatbot will be available here too!