Together with CODE2ORDER, we combine our offerings to facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond to guest needs immediately.
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In the global search engine market, Google is at the forefront with a 92% share! How would it be if potential guests could contact their desired hotel during their Google search? Google My Business Messages already makes this possible: with the messaging function, guests can send a message directly to the hotel from the Google search or Maps.
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After weeks of closures, hotels have reopened and vacation regions in Germany, Austria, and Switzerland are well-booked for the summer season. The hotel industry is slowly but surely beginning to recover. The challenge now is to continue offering excellent service with fewer resources while minimizing and making guest interactions as contactless as possible during check-in and check-out, guest services, and communication.
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The chatbot jungle is getting denser, and it’s easy to lose track. This is no surprise, as there are many excellent solutions available today with various functionalities, prices, and focuses. There’s something for every operation. But how do you find the chatbot that truly fits your hotel and your needs? We’ve gathered eight important questions to ask during your research to help you pick the optimal chatbot solution for your property. Let’s get started…
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We speak with Dennis Fähndrich about the challenges of digitalization as a key driver of innovation in the hotel industry and the use of the AI chatbot from DialogShift at Sonnenalp Resort. Dennis has been working at Sonnenalp Resort for eight years, currently serving as the Sales and Reservation Manager.
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"Besides the human component and being a host, what I particularly like about the hospitality industry is that the principle of performance counts. A degree is relevant, but not as indicative as your personal performance."
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The new public access to the AI-based language model ChatGPT is on everyone's lips. For many, artificial intelligence is unsettling. Dystopian movies warn about robots taking over the world. Your grandpa never trusted this internet thing anyway. We’ll explain what you really need to know. Be smart – Make AI work for you!
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There's no place like home! This obviously applies to the BIG MAMA Hotels in Berlin, Leipzig, and Dortmund. Chief Commercial Mama Tobias Köhler tells us in an interview how his love for digitalization helps to ease the workload for his employees and make the guests happy.
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Bettina Pereira Silva is shaking up the hotel industry in Switzerland – and that, despite being a trained retail saleswoman. In an interview, she not only tells us about her impressive career but also about the new ShareLiving concept.
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For Tobias Berghäuser, a hotel is a place where one can dream of a better life. The managing director tells us about his work and goals in the luxury hotel industry.
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We have already designed, planned, and implemented many hundreds of chatbots for hotels. One thing a chatbot should never be: boring. Who wants to interact with a FAQ page that gives dry and dull answers? No way!
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Dr. Verena Jaeschke is the second-generation manager of the Hotel Oderberger in Berlin. Alongside her deputy, Tini Diekmann, we discuss digitalization, family business, entrepreneurship, and why the Oderberger is "so Berlin."
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The stylish yet authentic Boutique Hotel Oderberger, with its digital assistant Odi, ranks among our Chatbot Superstars. Tini Diekmann reveals to us how she managed to make Odi a fully-fledged and popular team member who also works incredibly hard!
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The urban luxury hotel Fritz-Lauterbad in the Black Forest leaves nothing to chance. From the LoFi beats in the lobby to the electricity generated on-site, and even the Fritz scent, which hotel director Steffen Schillinger describes as earthy, natural, fresh, and yet sharp. With Fritz-Lauterbad, this hospitality professional has created the most precious and coveted luxury of our time: tranquility.
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The Lauterbad team has been working with Chatbot Fritz since autumn 2022. The collaboration between Fritz Lauterbad and DialogShift is a real success story! But it's best if you read it yourself.
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By integrating Generative AI, DialogShift elevates chatbots to a new level. These new bots are not only faster to set up but also enable smoother conversations, thereby enhancing guest satisfaction.
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Christian Müller has been passionate about technology since his first PC. It's no wonder, then, that he has some valuable insights to share about digitalization. The Group Manager of Technology at the Viennese Schani Hotels talks with us about how to automate a hotel while making not only the guests but also the colleagues happy.
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The Classik Hotel Collection, Vital Hotel by Meiser Hotels, and ahead Burghotel are among the first in Germany to implement next-generation chatbots.
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Alfons Weiß manages the Bayerwaldhof Hotel in the Bavarian Forest and is more than successful with it: full house throughout the year and all without the help of booking portals. So far so good, but the most impressive feats are performed by the team behind the scenes.
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Digitalization, automation, and especially artificial intelligence are uncharted territories for many people. Surrounded by operational business, overwhelmed with tasks, and short on time, the project of implementing a hotel chatbot often seems daunting. If only there were someone who could take this workload off one’s hands...
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Not all chatbots are created equal. We'll show you how your digital helper can assist you even better. With these 5 tips, your beloved bot will become even smarter. 🚀
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The Wieslers have a tradition. Already in its third generation, the Seehotel Wiesler on Lake Titisee in the Black Forest is operated by the family. Young hotelier Anna Wiesler shares the secret of a harmonious family business, her enthusiasm for technology, and a vision of fairer rating systems.
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The core of the hospitality industry is good service and the relationship with the guest. Communication and interaction are central aspects of both. It is important to meet the high digital expectations of guests, and a chatbot can help with this!
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Soon, Millennials and Zoomers will be the two largest consumer groups in the country. Companies looking to improve brand loyalty among these groups should be aware of their different expectations and preferences for the customer experience.
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Through dialogue marketing, a chatbot comes to life. It works with the wording and the look of the hotel. This makes a big difference in the customer experience!
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From a marketing standpoint, emojis are undeniably useful. The little, happy faces elicit more from viewers than one might think!
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Over the past decade, no other technology has fundamentally changed customer communication as much as Conversational AI. It has also had a remarkable impact on chatbots. Here’s what you need to know about it.
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Guests have long become accustomed to communication via chat – for many, it is even their preferred method of communication. Hotels, in turn, can make themselves accessible to their guests along the entire guest journey, right where they are: from Google search to check-out.
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The chatbot jungle is becoming increasingly dense, and it's easy to lose track. This is no surprise, as nowadays there are many good solutions with varying functionalities, prices, and focuses. Thus, there is something for every operation. But how do you find the chatbot that truly fits your hotel and your needs?
Learn More
Your digital helper works hard for you and your team, that's for sure. But how successful has it been so far? Where are there opportunities for optimization?
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The 4**** Best Western Plus Kurhotel at the Obermaintherme is definitely a leader in automation. Behind the scenes of the wellness hotel, several robots make their rounds. Managing Director Andreas Poth reports on how he surprises his team and guests anew every day.
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How do you actually write the perfect prompt? We've gathered 10 of the best tips for you!
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Imagine entering a hotel and being greeted by a humanoid robot that not only knows your name but has also already mixed your favorite cocktail. Welcome to the future of hospitality, a world where robots and humans work hand in hand—or more precisely, hand in robotic arm—to provide guests with an unforgettable experience.
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Do you remember the times when the Metaverse was the hottest topic on the digital playground? It was almost as if someone had opened a time capsule from a distant, futuristic world. But just as the dust settled, Artificial Intelligence stepped into the spotlight, and the Metaverse? It seemed to have moved to the corner of forgotten dreams. But hold onto your VR headsets, because something big is looming on the technology horizon.
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In a world where technology is advancing rapidly, the next big innovation could fundamentally change the way we surf the internet. Instead of tedious clicking and scrolling, we might soon be talking to an AI assistant that understands our desires and makes personalized suggestions. Does it sound like science fiction? This future of web search, driven by generative AI, could soon become reality.
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DialogShift wins the prestigious award for its Google's Business Messages application for Hotel Haffhus, for combining state-of-the-art AI (in 109 languages) with human empathy and conversational design to increase interactions and direct bookings.
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In the worldwide search engine market Google is in the lead with a share of 92%! How would it be if potential guests could get in touch with their desired hotel during their Google search? Google My Business Messages already makes this possible: With the message function, guests can send a message to the hotel directly in Google Search or Maps.
Learn More
Together with CODE2ORDER, we bundle our offering and facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond immediately to guest needs.
Learn More