Together with CODE2ORDER, we combine our offerings to facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond to guest needs immediately.
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In the global search engine market, Google is at the forefront with a 92% share! How would it be if potential guests could contact their desired hotel during their Google search? Google My Business Messages already makes this possible: with the messaging function, guests can send a message directly to the hotel from the Google search or Maps.
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After weeks of closures, hotels have reopened and vacation regions in Germany, Austria, and Switzerland are well-booked for the summer season. The hotel industry is slowly but surely beginning to recover. The challenge now is to continue offering excellent service with fewer resources while minimizing and making guest interactions as contactless as possible during check-in and check-out, guest services, and communication.
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The chatbot jungle is getting denser, and it’s easy to lose track. This is no surprise, as there are many excellent solutions available today with various functionalities, prices, and focuses. There’s something for every operation. But how do you find the chatbot that truly fits your hotel and your needs? We’ve gathered eight important questions to ask during your research to help you pick the optimal chatbot solution for your property. Let’s get started…
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The new public access to the AI-based language model ChatGPT is on everyone's lips. For many, artificial intelligence is unsettling. Dystopian movies warn about robots taking over the world. Your grandpa never trusted this internet thing anyway. We’ll explain what you really need to know. Be smart – Make AI work for you!
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Not all chatbots are created equal. We'll show you how your digital helper can assist you even better. With these 5 tips, your beloved bot will become even smarter. 🚀
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The core of the hospitality industry is good service and the relationship with the guest. Communication and interaction are central aspects of both. It is important to meet the high digital expectations of guests, and a chatbot can help with this!
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Soon, Millennials and Zoomers will be the two largest consumer groups in the country. Companies looking to improve brand loyalty among these groups should be aware of their different expectations and preferences for the customer experience.
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Through dialogue marketing, a chatbot comes to life. It works with the wording and the look of the hotel. This makes a big difference in the customer experience!
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From a marketing standpoint, emojis are undeniably useful. The little, happy faces elicit more from viewers than one might think!
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Over the past decade, no other technology has fundamentally changed customer communication as much as Conversational AI. It has also had a remarkable impact on chatbots. Here’s what you need to know about it.
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Guests have long become accustomed to communication via chat – for many, it is even their preferred method of communication. Hotels, in turn, can make themselves accessible to their guests along the entire guest journey, right where they are: from Google search to check-out.
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The chatbot jungle is becoming increasingly dense, and it's easy to lose track. This is no surprise, as nowadays there are many good solutions with varying functionalities, prices, and focuses. Thus, there is something for every operation. But how do you find the chatbot that truly fits your hotel and your needs?
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Your digital helper works hard for you and your team, that's for sure. But how successful has it been so far? Where are there opportunities for optimization?
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How do you actually write the perfect prompt? We've gathered 10 of the best tips for you!
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Imagine entering a hotel and being greeted by a humanoid robot that not only knows your name but has also already mixed your favorite cocktail. Welcome to the future of hospitality, a world where robots and humans work hand in hand—or more precisely, hand in robotic arm—to provide guests with an unforgettable experience.
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Do you remember the times when the Metaverse was the hottest topic on the digital playground? It was almost as if someone had opened a time capsule from a distant, futuristic world. But just as the dust settled, Artificial Intelligence stepped into the spotlight, and the Metaverse? It seemed to have moved to the corner of forgotten dreams. But hold onto your VR headsets, because something big is looming on the technology horizon.
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In a world where technology is advancing rapidly, the next big innovation could fundamentally change the way we surf the internet. Instead of tedious clicking and scrolling, we might soon be talking to an AI assistant that understands our desires and makes personalized suggestions. Does it sound like science fiction? This future of web search, driven by generative AI, could soon become reality.
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