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We speak with Dennis Fähndrich about the challenges of digitalization as a key driver of innovation in the hotel industry and the use of the AI chatbot from DialogShift at Sonnenalp Resort. Dennis has been working at Sonnenalp Resort for eight years, currently serving as the Sales and Reservation Manager.
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"Besides the human component and being a host, what I particularly like about the hospitality industry is that the principle of performance counts. A degree is relevant, but not as indicative as your personal performance."
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There's no place like home! This obviously applies to the BIG MAMA Hotels in Berlin, Leipzig, and Dortmund. Chief Commercial Mama Tobias Köhler tells us in an interview how his love for digitalization helps to ease the workload for his employees and make the guests happy.
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Bettina Pereira Silva is shaking up the hotel industry in Switzerland – and that, despite being a trained retail saleswoman. In an interview, she not only tells us about her impressive career but also about the new ShareLiving concept.
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For Tobias Berghäuser, a hotel is a place where one can dream of a better life. The managing director tells us about his work and goals in the luxury hotel industry.
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Dr. Verena Jaeschke is the second-generation manager of the Hotel Oderberger in Berlin. Alongside her deputy, Tini Diekmann, we discuss digitalization, family business, entrepreneurship, and why the Oderberger is "so Berlin."
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The urban luxury hotel Fritz-Lauterbad in the Black Forest leaves nothing to chance. From the LoFi beats in the lobby to the electricity generated on-site, and even the Fritz scent, which hotel director Steffen Schillinger describes as earthy, natural, fresh, and yet sharp. With Fritz-Lauterbad, this hospitality professional has created the most precious and coveted luxury of our time: tranquility.
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Christian Müller has been passionate about technology since his first PC. It's no wonder, then, that he has some valuable insights to share about digitalization. The Group Manager of Technology at the Viennese Schani Hotels talks with us about how to automate a hotel while making not only the guests but also the colleagues happy.
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Alfons Weiß manages the Bayerwaldhof Hotel in the Bavarian Forest and is more than successful with it: full house throughout the year and all without the help of booking portals. So far so good, but the most impressive feats are performed by the team behind the scenes.
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The Wieslers have a tradition. Already in its third generation, the Seehotel Wiesler on Lake Titisee in the Black Forest is operated by the family. Young hotelier Anna Wiesler shares the secret of a harmonious family business, her enthusiasm for technology, and a vision of fairer rating systems.
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DialogShift wins the prestigious award for its Google's Business Messages application for Hotel Haffhus, for combining state-of-the-art AI (in 109 languages) with human empathy and conversational design to increase interactions and direct bookings.
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In the worldwide search engine market Google is in the lead with a share of 92%! How would it be if potential guests could get in touch with their desired hotel during their Google search? Google My Business Messages already makes this possible: With the message function, guests can send a message to the hotel directly in Google Search or Maps.
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Together with CODE2ORDER, we bundle our offering and facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond immediately to guest needs.
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