Guests have long become accustomed to communication via chat – for many, it is even their preferred method of communication. Hotels, in turn, can make themselves accessible to their guests along the entire guest journey, right where they are: from Google search to check-out.
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The chatbot jungle is becoming increasingly dense, and it's easy to lose track. This is no surprise, as nowadays there are many good solutions with varying functionalities, prices, and focuses. Thus, there is something for every operation. But how do you find the chatbot that truly fits your hotel and your needs?
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Your digital helper works hard for you and your team, that's for sure. But how successful has it been so far? Where are there opportunities for optimization?
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The 4**** Best Western Plus Kurhotel at the Obermaintherme is definitely a leader in automation. Behind the scenes of the wellness hotel, several robots make their rounds. Managing Director Andreas Poth reports on how he surprises his team and guests anew every day.
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How do you actually write the perfect prompt? We've gathered 10 of the best tips for you!
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Imagine entering a hotel and being greeted by a humanoid robot that not only knows your name but has also already mixed your favorite cocktail. Welcome to the future of hospitality, a world where robots and humans work hand in hand—or more precisely, hand in robotic arm—to provide guests with an unforgettable experience.
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Do you remember the times when the Metaverse was the hottest topic on the digital playground? It was almost as if someone had opened a time capsule from a distant, futuristic world. But just as the dust settled, Artificial Intelligence stepped into the spotlight, and the Metaverse? It seemed to have moved to the corner of forgotten dreams. But hold onto your VR headsets, because something big is looming on the technology horizon.
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In a world where technology is advancing rapidly, the next big innovation could fundamentally change the way we surf the internet. Instead of tedious clicking and scrolling, we might soon be talking to an AI assistant that understands our desires and makes personalized suggestions. Does it sound like science fiction? This future of web search, driven by generative AI, could soon become reality.
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DialogShift wins the prestigious award for its Google's Business Messages application for Hotel Haffhus, for combining state-of-the-art AI (in 109 languages) with human empathy and conversational design to increase interactions and direct bookings.
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In the worldwide search engine market Google is in the lead with a share of 92%! How would it be if potential guests could get in touch with their desired hotel during their Google search? Google My Business Messages already makes this possible: With the message function, guests can send a message to the hotel directly in Google Search or Maps.
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Together with CODE2ORDER, we bundle our offering and facilitate contactless service in hotels. The combination of CODE2ORDER's digital guest service solutions with our intelligent chatbot allows hotels to respond immediately to guest needs.
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