Chat bots and live chat for hotels

Good communication is now more important than ever

Covid-19 Hotel Chatbot

Communikation for hotels during Covid-19

Good guest communication is more important than ever

  • Repetitive questions are answered by a virtual assistant
  • Avoid crowds at the front desk, F&B communication and organize arrivals and departures
  • Service orders & reservations in the chat
Increase hotel direct bookings through chat bot

Increase direct bookings automatically

Allow to get in touch with you on your website and turn users into guests

  • Answer pre-booking questions
  • Chatbot redirects booking requests directly to your IBE
  • Transfer to human agent for specific requests to ensure that guests get the exact hotel experience they are looking for

Make your guest happy, be approachable and provide excellent guest experience

Improve guest experience

... and deliver top-tier service

  • Enable automated and live conversations
  • Let guests chat with your hotel along the entire guest journey 24/7 multi-lingual & multi-channel
  • Automatically collect feedback and identify unhappy guests
  • Give your guests easy access to information and hotel services
A chatbox showing a chat: Hi there I am vegan. Do you offer veggie options in your restaurant? You will find a variety of vegetarian and vegan dishes on our weekly menu. Wanna see what's on this week?

A communication platform specifically designed for hotels

trained models
Pre-Trained Models
Our bots are based on an extensive pre-trained AI model for the hospitality use case.
Multi-Channel integrations
Our platform communicates with your guests on a variety of messenger channels.
Offer products and services in the course of an automated dialogue.
Supports a unified guest contact center across a multi-property use case.
Inform guests about hotel services and allow them to directly book in the chat.
Integrates with Mews and Apaleo. Other integrations on request.
100+ languages
Supports a variety of languages.
Location-Based Dialogues via QR-Codes
Trigger custom dialogues across your property using QR-codes.
Enable a voice interface on your guests smartphones (upcoming)
Collect feedback to turn unhappy guests before they write reviews
Free up your employees

Free up your
valuable employees

Replace the bot in your employees and make time for the personal touch in service where it is needed

  • Let an intelligent chatbot immediately answer the most popular questions
  • Automatically collect feedback and allow service bookings through the chat
  • Reduce emails and phone calls

Our partners:

Messaging is the preferred way of communication for travellers.
With the help of AI-powered bots, hotels can provide faster, more responsive customer service and increase direct booking conversions.

DialogShift live chats on all your devices

In the office, at the front desk or on the go: Our unified inbox is always available

  • Unified inbox for various chat channels: website chat, hotel app and messaging platforms like facebook messenger and others
  • Device push notifications of new live chats
  • Answer guest chats while on the go with our iOS and Android apps
  • Simple editing of office hours, notifications settings, website chat settings and more
up to
automatic resolution
of incoming requests
increase in
conversion rate

Use DialogShift's chat frontends

No download chat app for mobile devices

ReactJS chat application optimized for customer onboarding via beacons and QR-codes. No download necessary. No hassle. Easy.

Deeply integrated website chat

We all love direct bookings. Integrate our chat widget on your website to answer guest question that come up during hotel selection or booking. Impress the guest with top tier service at the first encounter.

DialogShift's architecture

A comprehensive Enterprise Conversational AI Platform

Modular building blocks for customized solutions

  • Conversational agents built with DialogShift technology can be added to websites, mobile apps, social media interfaces, like Facebook Messenger, WhatsApp, and WeChat, and smart assistants like Amazon Alexa and Google Assistant.
  • Pre-trained models for hospitality & tourism.
  • Our conversational assistants are already trained with industry-specific conversions and they never stop learning.
Get in touch

DialogShift in the media

Hotel cloud software pricing (SaaS)


59 €/ month
0 € Setup
  • Chat in the Code2Order App
  • Multi-Property
  • Live Chat with front desk
  • Statistics Dashboard
  • DSGVO compliant
  • cancel anytime


Live Chat
99 €/ month
0 € Setup
  • Website Chat
  • Multi-Property
  • Live Chat with front desk
  • Statistics Dashboard
  • DSGVO compliant
  • cancel anytime
  • IBE integration for direct bookings
  • 1 month free trial


Chatbot & Live Chat
189 €/ month
one-time 399 € setup
  • all capabilities of Try-out Tier
  • Smartphone Chat for on-site communication
  • Code2Order App / Facebook Messenger
  • Conversational journey with buttons
  • Custom chatbot for 70 FAQs
  • German & English
  • Proaktive messaging
  • Training via video


For individual solutions with add-ons
starting at 229 € / month
one-time 399 € setup
  • all capabilities of the Basic Tier
  • Training via Webinar & Video
  • Automatic translations in 100+ languages
  • Reservations in the chat (F&B, Spa, parking, ...)

About us

We develop products for hotel guests and travellers like us: For all those who do not want to search for information on websites but prefer to ask a question. For all those who prefer to book themselves rather than calling. For all those who do not want to go to the front desk in pyjamas to ask for an iron. For all those whose email inbox has over 1000 unread emails because the relevant communication is no longer by email. And for all those who like it simple, fast and intuitive.

We combined our experience in communication, customer relationship management and IT management and created DialgoShift, because we wanted to communicate on our travels in the same way we are used to in everyday life - in chat.

Olga Heuser
CEO / Co-founder
Stefan Heuser
CTO / Co-founder
Maxim Dimov
Head of Frontend Development
Chrissi Heidorn
Head of Customer Success
Eduardo Moreno
Senior Developer
Chelsea Blacker
Head of Marketing
Discover how DialogShift can help you take guest communication to the next level
Book a demo
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