How it works
- Guests access the chat on their phone via a link or QR code - no download needed
- Guests can ask questions, ask for recommendations, book hotel services or give feedback in the chat
- Easy transfer to live chat with hotel staff
Automated FAQs 24/7
AI handles routine questions freeing up front desk staff to provide the human touch for service issues and questions that require it.
Engage with your guests through their preferred messaging channels - WhatsApp, Facebook Messenger, SMS, Web Chat.
Live Chat & Unified Inbox
Easy transfer to live chat with hotel staff and all communication in one unified inbox.
Service Bookings & Reservations
Profitably promote your hotel and its services and let your guest book or make the reservation right away in the chat.
Get to know your guests through behavioral scoring and customer profiling allowing to deliver true personalized experiences.
Feedback & Guest Surveys
Easy way to collect feedback & surveys. Receive and share good reviews and prevent bad reviews before they are written.
users of messaging apps worldwide by 2021
of hotel guests want to communicate and request hotel services via messaging
of hotel guests want to download a hotel app
internet-enabled devices owned per person
Optionally use DialogShift's chat frontends
PWA Chat App for mobile devices
ReactJS chat application optimized for customer onboarding via beacons and QR-codes. Use this as an addition to traditional channels such as FB messenger or WhatsApp.
Deeply integrated website chat
ReactJS chat widget already integrated with DialogShift's core framework. Flexible CSS customization (white-label) and middleware SDK to allow deep and bi-directional JS integration with your websites.
Elevate the guest experience
Meet the expectations of your guests and communicate witht them the way they are used to it
Drive more revenue through frictionless service bookings and reservations.
Be approachable and build relationships through a familiar one-on-one touchpoint.
Take advantage of our modular approach of deployed technology and functionalities.
Collect real-time feedback and increase satisfaction scores.
Communication for the digital traveller
Know your guests, answer to their needs within taps and allow them to enjoy their stay. Offer uncompromising service that guests keep coming back for.